Pizza Factory

3.7
348 reviews

About

Pizza Restaurant

Location

Pizza Factory
1460 Hwy 95A, Fernley, NV
89408, United States

Hours

Reviews

3.7
348 reviews
5 stars
157
4 stars
65
3 stars
55
2 stars
18
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendliness while others reported rudeness and poor handling of issues.

Food Quality

Food quality is inconsistent; while many customers enjoyed the pizza, others reported issues with overcooked items and incorrect orders.

Wait Times

Customers frequently mentioned long wait times for both pickup and delivery, leading to frustration.

Cleanliness

The establishment is generally noted for being clean and well-kept.

Management Issues

Several reviews indicated dissatisfaction with management's handling of customer complaints and operational issues.
  • WL
    Water Heater Mafia LLC
    2 days ago
    5.0
    Our first time to Pizza Factory here in Fernley. We were highly impressed. Pizza was delicious.
  • ER
    Emma Rose
    Jan 3, 2026
    1.0
    No hairnets. Pizza was good though. Good ranch too.
  • KC
    Kat C
    Dec 5, 2025
    1.0
    I was overcharged for over $867.87 for 3 medium pizzas, I have been to bank, to pizza shack & treated very unprofessionally, rudely & it’s unacceptable. It’s a shame these young girls are in places of management positions they are clearly unqualified for. The job they have. They have NEVER asked me any questions about how this transaction to get to the root of things. can be fixed, but say 8-10 business days & it should be handled. I am now done speaking to the young rude ladies & it’ll be addressed by store owner. I’m sorry that Sarah is too busy to deal with it. I guess she doesn’t understand I expect all over draft fees to be refunded due to her mistake. I will be happy to tell owner how disrespectful these girls are. None of this was ever necessary. Tomorrow I’ll return to back & press charges if necessary
  • GS
    Gary Stein
    Oct 27, 2025
    5.0
    The pizza here was amazing , they really cook everything with love .. yes it's under new management , but they are getting better
  • MO
    Mattias Olsen
    Sep 28, 2025
    1.0
    This pizza just sucks there's no way to put it. I orderrd a BBQ chicken pizza and they somehow put the chicken on before the cheese. The pizza and the garlic bread is overcooked. The garlic bread has almost no seasoning on it. Very disappointed 👎