Customers generally praised the pizza for being delicious and well-prepared, though there were some complaints about overcooked items and incorrect orders.
Customer Service
Feedback on customer service was mixed; while some customers highlighted friendly and helpful staff, others reported rude interactions and long wait times.
Order Accuracy
Several reviews mentioned issues with order accuracy, including receiving the wrong items and delays in service.
Cleanliness
The restaurant was noted for being clean and well-maintained, contributing positively to the dining experience.
Delivery Issues
Many customers expressed frustration with long delivery times and miscommunication regarding their orders.
TM
Tausha McCleery
Feb 21, 2026
5.0
Greeted as soon as we walked in the door. Super helpful, answered any questions we had. Fast service for hand tossed. 20 mins is all it took from start to finish.
WL
Water Heater Mafia LLC
Jan 10, 2026
5.0
Our first time to Pizza Factory here in Fernley. We were highly impressed. Pizza was delicious.
ER
Emma Rose
Jan 3, 2026
1.0
No hairnets. Pizza was good though. Good ranch too.
KC
Kat C
Dec 5, 2025
1.0
I was overcharged for over $867.87 for 3 medium pizzas, I have been to bank, to pizza shack & treated very unprofessionally, rudely & it’s unacceptable. It’s a shame these young girls are in places of management positions they are clearly unqualified for. The job they have. They have NEVER asked me any questions about how this transaction to get to the root of things. can be fixed, but say 8-10 business days & it should be handled. I am now done speaking to the young rude ladies & it’ll be addressed by store owner. I’m sorry that Sarah is too busy to deal with it. I guess she doesn’t understand I expect all over draft fees to be refunded due to her mistake. I will be happy to tell owner how disrespectful these girls are. None of this was ever necessary. Tomorrow I’ll return to back & press charges if necessary
GS
Gary Stein
Oct 27, 2025
5.0
The pizza here was amazing , they really cook everything with love .. yes it's under new management , but they are getting better
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