Mixed reviews on customer service, with some praising friendliness while others reported rudeness and poor handling of issues.
Food Quality
Food quality is inconsistent; while many customers enjoyed the pizza, others reported issues with overcooked items and incorrect orders.
Wait Times
Customers frequently mentioned long wait times for both pickup and delivery, leading to frustration.
Cleanliness
The establishment is generally noted for being clean and well-kept.
Management Issues
Several reviews indicated dissatisfaction with management's handling of customer complaints and operational issues.
WL
Water Heater Mafia LLC
2 days ago
5.0
Our first time to Pizza Factory here in Fernley. We were highly impressed. Pizza was delicious.
ER
Emma Rose
Jan 3, 2026
1.0
No hairnets. Pizza was good though. Good ranch too.
KC
Kat C
Dec 5, 2025
1.0
I was overcharged for over $867.87 for 3 medium pizzas, I have been to bank, to pizza shack & treated very unprofessionally, rudely & it’s unacceptable. It’s a shame these young girls are in places of management positions they are clearly unqualified for. The job they have. They have NEVER asked me any questions about how this transaction to get to the root of things. can be fixed, but say 8-10 business days & it should be handled. I am now done speaking to the young rude ladies & it’ll be addressed by store owner. I’m sorry that Sarah is too busy to deal with it. I guess she doesn’t understand I expect all over draft fees to be refunded due to her mistake. I will be happy to tell owner how disrespectful these girls are. None of this was ever necessary. Tomorrow I’ll return to back & press charges if necessary
GS
Gary Stein
Oct 27, 2025
5.0
The pizza here was amazing , they really cook everything with love .. yes it's under new management , but they are getting better
MO
Mattias Olsen
Sep 28, 2025
1.0
This pizza just sucks there's no way to put it. I orderrd a BBQ chicken pizza and they somehow put the chicken on before the cheese. The pizza and the garlic bread is overcooked. The garlic bread has almost no seasoning on it. Very disappointed 👎