Feedback on pizza quality is mixed; some customers enjoyed it while others found it mediocre or overpriced.
Service Issues
Service is inconsistent, with reports of slow service, order mistakes, and staff attitudes affecting customer experiences.
Atmosphere
The atmosphere is generally described as friendly and inviting, but some reviews mention cleanliness issues and a need for updates.
Pricing Concerns
Many customers feel the prices are too high for the quality and portion sizes of the food.
Positive Staff Interactions
Several reviews highlight friendly and accommodating staff, contributing positively to the overall experience.
FZ
Fritz Z
Dec 31, 2025
2.0
Mediocre pizza at best. Tried four pizzas (to go) for a family get-together. Service was ultra slow. Had to repeat my order no less than four times, in person, and they still got one pizza wrong. Crust was a bit underdone in the center on three of four pizzas. Sauce was very underwhelming, with no discernible character beyond basic tomato. No basil or garlic to give it any sweet or sharp punch. Toppings were average quality. Overall, a dry pizza without character, undercooked, unsavory, and unworthy of a second visit. Nice people run the place, but they're not pizza people by any stretch. I ain't going back. Kids with undeveloped palates might like it, but if your tastebuds made it past nine years old, you really don't want Pizza Factory.
Edit: thank you for the response, but maybe respond when you've actually improved your pizza? Just a thought. How would I know to give your restaurant another try if you haven't told me you changed anything? I'm sure you'll do just fine without my business. Plenty of people like bland, underdone pizza.
KN
Kim Nunes
Dec 24, 2025
1.0
We usually love their pizza. Make sure you look at your pizza before you leave with it. Both pizzas we ordered were very burnt. To the point you couldn't eat the crust. They knew they burnt them and never said a word about it when I picked them up.
HM
hector montano
Nov 9, 2025
5.0
Excelent, thanks for everyting
MM
Marko MM
Oct 26, 2025
4.0
Service was good, pizza was good. Taken out so don’t know atmosphere
DB
David Banderas
Oct 1, 2025
4.0
The pizza is very good.
The service is always pleasant
The atmosphere was good. The restaurant was about half full.
If you decide to have some very good pizza, tell them David sent you.