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Dairy Queen Grill & Chill

3.9
(324 reviews)

Business Details

376 11th St, Elko, NV
89801-3984, United States
(775) 738-3655
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
376 11th St, Elko, NV
89801-3984, United States

Reviews

3.9
324 reviews
5 stars
153
4 stars
75
3 stars
49
2 stars
12
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times and poor service, with some staff being rude or inattentive.

Food Quality

While some customers enjoyed the food, others experienced issues with incorrect orders and food quality, including cold or poorly prepared items.

Ice Cream Experience

The ice cream received mixed reviews; while many enjoyed it, there were complaints about the quantity and quality of toppings.

Operational Challenges

Customers expressed frustration over the separate ordering lines for food and ice cream, as well as the lack of a drive-thru and limited indoor seating.

Staff Friendliness

Some staff were noted as friendly and helpful, but there were also reports of unprofessional behavior from certain employees.
  • AD
    Angela Douglass
    Oct 25, 2025
    1.0
    Awful experience. I love when this place opens in summer but this summer I only went a few times and it has been full of disappointment: Tonight being the worst. There was one person ahead of me waiting for their order and a door dash person who showed up after I had already been waiting for 30 minutes. I ended up waiting for over 40 minutes to get my order, when I got home and opened my burger most the toppings were thrown on the side not even on the burger. The employee interaction wasn’t friendly or helpful. I don’t think I will spending my time or money there again, used to be great but has really declined.
  • BT
    BeckyAurora Thompson
    Sep 30, 2025
    4.0
    If you want ice cream you order it on the left side of the building & if you want food you order it on the right side of the building. It wasn't on the menu, but I was able to get a dilly bar. Same with hot dog- wasn't on the menu but the lady said I could get one. 4 tables outside, I didn't see a bathroom.
  • BG
    Ben Gonzales
    Sep 30, 2025
    1.0
    Showed up shortly after opening. No other customers. Stood at the windows for 5 min with no one offering to take an order or noticing i was even there, including the lady out front sweeping. Left without ordering. Lady at the windows throwing up arms as a drove away. Terrible service!! Bring old owners back!!!
  • JJ
    Jazmin James
    Sep 14, 2025
    1.0
    My husband and I came to get a door dash and the worker at the ice-cream side had headphones in and completely ignored us for over 15 minutes, we tried to get her attention multiple times. We finally got her attention when another set of customers got their ice-cream and then she had an attitude when we asked for the door dash
  • CH
    Chris Haynes
    Aug 31, 2025
    5.0
    In a word? Magical. From the moment I stepped foot onto the newly redone concrete to the moment I left with my free dilly bar from the survey on the receipt I do not believe another sensory experience will surpass the time I spent here for as long as I exist on this mortal coil. The orange cream shake transported me to simpler times evoking an emotional response with the perfect balance between incredibly refreshing and strong flavors of what I can only imagine is derived from the portokalia maleme chanion kritis grown in Chania Greece and the full, rich, smooth and cold cream of I don't know where. The incredibly friendly and helpful team tell me this is a seasonal item and it will be replaced with a pumpkin spice shake. I will mourn the orange cream shake and have fantastical dreams of what the pumpkin spice shake will be, I will return daily and be the first in line to try it.

Frequently Asked Questions About Dairy Queen Grill & Chill

Is the Dairy Queen Grill & Chill at 376 11th St in Elko currently open?

This Dairy Queen location is closed for the season and not open at this time.

What are the operating hours for this Dairy Queen location?

This location is closed all days of the week for the season with no current operating hours.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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