Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Carson City,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
948 reviews
5 stars
479
4 stars
256
3 stars
94
2 stars
49
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates inconsistent and often poor customer service, with reports of rude staff and unprofessional behavior.
Food Quality
While many customers enjoy the food, there are frequent complaints about dry chicken, incorrect orders, and missing items.
Cleanliness
Several reviews mention cleanliness issues, particularly in the dining area and bathrooms.
Pricing
Customers express concerns about rising prices and feeling that the value for money is lacking.
Atmosphere
The atmosphere is described as inconsistent, with complaints about loud music and outdated decor.
- TGTrenton GiffordNov 16, 20255.0I catered my wife’s birthday from this location and everything was great. When I went to go pick up the food the lady at the front was very friendly and went over everything with me. The food was delicious and everything was packaged well. Great location, service and food! Would definitely cater again! Thank you!
- CFCardinos FreaseNov 14, 20251.0Come thru Drive thru and wait...to find out there's no rice?! At dinnertime? And no compromise or discount to my $45 order! Worst service.
- PPPepper PirateNov 2, 20255.0Food is always great. Customer service is always sweet and location of it is super convenient! They are a participating location for coupons ♡ Drive thru is usually always full but super fast so the wait ain't long.
- KWKiley WorkmanOct 17, 20251.0I went threw the drive threw to get 2 burritos and a tostada, there was one car ahead of me ordering their food as I pulled in and no other cars in the drive threw. Also there was no one in the lobby when I left either. The person in front of me then pulled ahead to the window, I ordered and was told to come to the first window without being told my total. I ended up waiting 8 minutes behind that person, then as I pulled up to the window the lady told me the total was 20.94 took my card and gave me the receipt of the order I learned was the car ahead of me. I then told her that wasn’t my order she then walked away, told some of her coworkers and then later returned with a guy with dark hair I assume it was a manager. They then take my card say nothing to me and walk away as someone else stands in front of the window and I can no longer see the people with my card. A few minutes later I get another charge for 13.34 and they tell me my remaining balance is 18.65. I then explained that I hadn’t gotten a refund for the order that wasn’t mine they hadn’t explained anything to me prior to taking my card and making random charges. As I’m speaking to the manager with the dark hair the girl that took my order and discharged me in the begging began to laugh very loudly, which was completely unprofessional. The manger then gave me back the receipt for the car ahead of me order and charged my card the 18.65. Payed almost 53$ for 2 burritos and a tostada and still haven’t received my refund. On top of it my food was soggy and cold by the time we got home and they forgot our salsa. But they gave us 5 forks and 3 spoons ?
- BFBarbara FrenchuOct 12, 20255.0My favorite drive thru for all things chicken!
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Carson City?
El Pollo Loco is open Monday to Sunday from 10:00 AM to 9:00 PM, with extended hours until 10:00 PM on Fridays and Saturdays.
Where is El Pollo Loco located in Carson City?
El Pollo Loco is located at 1923 Hwy 50 E, Carson City, NV 89701, US.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for their menu items.
Can I order food from El Pollo Loco using an app?
Yes, you can order through the El Pollo Loco app, available on the Apple App Store, or use their online order menu link.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering services?
Yes, catering services are available at El Pollo Loco.
Is there a drive-through option at El Pollo Loco?
Yes, El Pollo Loco has a drive-through for convenient service.
What nearby places can I visit after dining at El Pollo Loco?
Nearby places include Daisys Thrift Store for shopping, Dakine Motorsports LLC for motorcycle services, and Dirty Dog Dog Grooming for pet care.
Are there other Mexican restaurants near El Pollo Loco?
Yes, Nayami Tacos, a food truck specializing in Mexican cuisine, is located nearby for alternative dining options.
How can nearby transit or stores help me access El Pollo Loco?
Nearby retail stores like the AT&T Store and supermarkets such as Ovitaminpro.com can serve as landmarks when finding El Pollo Loco, enhancing your visit experience.