We are a Family-Owned Ice Cream Shop and Snack Bar! We specialize in Homemade ice cream, popsicles, and Mexican-inspired treats! Find any sweet or savory snack you could imagine including Mexican street food classics like Elotes or fresh sweets like Crepes and so many more!! Not to mention our handmade Authentic Mexican Food!!!
Where does the name Axohelado come from?
We used the "Axolotl" and "Helado" ( e-la doh, Spanish for ice-cream) as an inspiration to name this place. Get it? Axo-Helado
What is an axolotl? As legend has it, the axolotl is the Aztec god of fire and lightning, Xolotl, who disguised himself as a salamander to avoid being sacrificed. Today Axolotls are only native to the Lake Xochimilco located in Mexico City.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.