Pro Review:
Food is same as always, but in ever-shrinking portions and increasing prices.
Managers don't seem to know how to run a business: coffee is never ready, even in the morning. Breakfast STILL limited availability, discriminatory against hard-working graveshift workers, and at no real profit margin. Employees seem demoralized, following rigid store guidelines with slow service. One of the managers has an air of impatience (from the stress of the mid-management post, perhaps?). Machines, particularly ice cream are constantly breaking down with no schedule of when they will be fixed (unprofessional and incompetent).
The inside has become so creepy, mechanized, and utterly devoid of joy. The restaurant no longer seems to welcome or encourage visitors. The walls, floors, and ceilings are all slate-gray with fixtures that scream "Efficiency! Modernity! Eclecticity!" ...but wind up serving no one in those regards. It's marvelous to consider how much real estate the Boulder City McDonald's takes up, the huge fee they had to pay to the city to operate, and yet how empty or their service lines are (if not plugged up in the drive-thru due to mixed-up orders)! The service is otherwise polite, and obedient to the corporate whim. The coffee is fresh and bitter when available. The bathrooms are unlocked, and the store is clean and supplied. They do still take cash! But as a business, McDonald's is in serious trouble, and should seriously consider going independent, whether as a franchise or via a structure such as employee-owned takeover startup.
In fact, the irony of today's review is that I knew this location has become so poor at in-person service, I realized it was a good, quiet place to review while discussing other business! Hopefully, the business will learn to take proper risks and service its target market; rather than lumping customers into a universal corporate structure of inefficient hyper-efficiency.
Thank you.