Many customers praised the friendly and helpful staff, highlighting exceptional service experiences.
Food Quality
There were mixed reviews on food quality, with some customers enjoying the taste while others complained about greasy, cold, or poorly prepared items.
Order Accuracy
Numerous complaints were made regarding incorrect orders and missing items, indicating a consistent issue with order fulfillment.
Cleanliness
Some customers noted cleanliness issues in the restaurant, particularly in the dining area and bathrooms.
Wait Times
Several reviews mentioned long wait times for food, both in-store and for online orders, leading to customer dissatisfaction.
SM
Sir MCS48
Feb 22, 2026
1.0
Wasting $50 to have 1/4 of my order missing..
SB
Sara B
Feb 1, 2026
5.0
5 stars is for the staff @ Robie Truro because they seem to be very consistently sweet and friendly, and that is harder to come by these days!
G8
GoFast Racing #88
Jan 30, 2026
5.0
Great service great food every time fresh
DW
Darlene Williamson
Dec 14, 2025
5.0
First time at this restaurant. I haven't been to a KFC for over 5 years or more. Wanted to try it again. The taste is good but the memories came back with how greasy the chicken is. Still tasty.
JS
Jinesh Shah
Dec 13, 2025
1.0
I am writing to formally complain about the extremely poor experience I had at your restaurant last night.
I ordered a Veggie Deluxe Box and was served soggy fries that appeared to be pre-cooked and reheated. The chalupa was also soggy and clearly not fresh. I immediately raised this concern with your staff, and although a replacement chalupa was provided, it was of the same poor quality.
This experience leads me to believe that fresh food was not being prepared or served, which is a serious failure to meet your restaurant’s brand and food quality standards.
I was very disappointed, especially as I was hungry late at night and had no other dining options available. I arrived around 11:20 PM and remained until approximately 11:40 PM, yet still left unsatisfied. I feel that my time and money were completely wasted.
Due to this experience, I will not be returning to this location and would not recommend it to others unless significant improvements are made.
I expect this matter to be reviewed seriously and would appreciate a response regarding how this issue will be addressed. I don’t expext formal apology on this complaint.
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