About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Sydney Subway® Restaurant at 456 Grand Lake Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.9
345 reviews
5 stars
177
4 stars
78
3 stars
32
2 stars
8
1 star
50
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and unhelpful responses to complaints.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning issues like soggy ingredients, incorrect orders, and overall decline in freshness.
Cleanliness
Some reviews noted cleanliness issues, including dirty preparation areas and unsanitary conditions, raising concerns about health standards.
Staff Attitude
Several customers reported negative interactions with staff, describing them as unprofessional, rude, or dismissive, impacting the overall dining experience.
Drive-Thru Experience
While some customers praised the efficiency of the drive-thru, others reported inconsistent service and issues with order accuracy.
- JLjacqueline lappin2 days ago5.0I became a very regular customer (several times a week) at the Grand Lake Rd store several years ago when I became primary caregiver for my aging Uncle who had Celiac's disease. The care and attention the staff provided was exceptional. It would be disastrous if non gluten free ingredients ended up in his sub. Never had an issue once. It didn't take long before they all knew me and my Uncle's order. It was just one less thing I had to worry about during a very difficult time. I'm still very impressed with the variety, quality and freshness of toppings. The store is very clean and staff take a lot of pride in what they do.
- FGFrancois GrenierNov 4, 20255.0Great sub, very clean and modern. I loved the charging stations. Friendly staff too.
- CTCatherine TargettOct 21, 20255.0Best service and food in the area!! BMT and cookies are always SO GOOD!
- HDHimesh DesaiSep 5, 20251.0I normally don’t write negative feedback after a first bad experience, but today’s visit made me do it. I am also involved in the food business, so I understand how important customer service is and how negative reviews affect a business. We often go to this Grand Lake location and never had issues before, but today the service and preparation were very poor. The girl making our sub and wrap seemed new and didn’t know how to place the toppings properly everything was falling out, and the wrap wasn’t even closed, it was loosely wrapped. When another staff member named Karan responded in a rude and arrogant way, saying this is what happens when you ask for more toppings. That felt like being punished for simply asking for extra lettuce. We were starving so we didn’t argue, but we regretted accepting the food. Zero customer service. I hope the owner reads this and trains the staff properly.
- BMB MacAug 25, 20251.0What happened to this location??? Very poorly managed now... Out of whole wheat sub buns, out of black olives (OR staff member was to lazy to look for more --> likely !!!) lettuce was brown/soggy and the tomatoes were nothing but a mushy/gooey mess. HEALTH INSPECTORS SHOULD VISIT THIS FRANCHISE LOCATION UNANNOUNCED ! Staff were not friendly either....rude ! We will not return to Subway...what a terrible location !!! Shame !!! Head office should look into this location !!! ASAP !!!
Frequently Asked Questions About Subway
What are the operating hours for Subway in Sydney at 456 Grand Lake Rd?
Subway in Sydney at 456 Grand Lake Rd is open Monday to Friday from 7:00 AM to midnight, Saturdays from 8:00 AM to midnight, and Sundays from 9:00 AM to midnight.
Does Subway Sydney offer any pickup or delivery services?
Yes, Subway Sydney offers curbside pickup as a pickup and delivery service for customer convenience.
Where can I find the menu for Subway Sydney at 456 Grand Lake Rd?
You can view Subway Sydney's menu online at https://subway.com/en-ca/restaurant/22743-0/menu for all available sandwiches, wraps, salads, and more.
Does Subway Sydney provide catering for events?
Yes, Subway Sydney offers catering services to help with any event or special occasion needs.
What payment methods are accepted at Subway Sydney?
Subway Sydney accepts American Express, Discover, MasterCard, and Visa for payments.
Can I dine inside Subway Sydney or is it only takeout?
Subway Sydney serves dine-in customers, allowing you to enjoy your meal inside the restaurant.
Is there a nearby pharmacy I can visit after getting food at Subway Sydney?
The Medicine Shoppe Pharmacy is located near Subway Sydney, providing a convenient spot to pick up medications or health products after your meal.
Are there any car rental agencies close to Subway Sydney?
Yes, Alamo and Enterprise Rent-A-Car are nearby car rental agencies, useful if you need transportation before or after dining at Subway Sydney.
What other food options are available near Subway Sydney?
Nearby restaurants include Royal Halal, an Indian and halal diner, Huang's Restaurant offering Chinese and Asian cuisine, and Wendy's fast food restaurant, giving you a variety of dining choices around Subway Sydney.
Can I order Subway Sydney's food online for quick pickup?
Yes, you can order your food quickly and easily through the Subway app or online at https://subway.com for either curbside pickup or delivery.