Dairy Queen Grill & Chill

3.9
550 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
9071 Commercial St, New Minas, NS
B4N 3E6, Canada

Hours

Reviews

3.9
550 reviews
5 stars
227
4 stars
161
3 stars
83
2 stars
26
1 star
53

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as cold or overcooked items, and some found hair in their meals.

Service Issues

Many reviews highlighted poor service, including slow wait times, incorrect orders, and rude staff interactions.

Cleanliness

While some customers noted cleanliness in the restaurant, others pointed out litter and unsanitary conditions in the washrooms.

Staff Friendliness

Despite service issues, several customers praised the friendliness and politeness of the staff.

Pricing Concerns

Customers expressed dissatisfaction with pricing, feeling that some items were overpriced or that they were charged for extras that should be included.
  • JJ
    Jvh
    Nov 5, 2025
    5.0
    Have not been to this location before but was in Kentville on way home to New Glasgow I wanted a treat so I had a banana split. I asked if I could get just chocolate sauce. She was very kind and did that. The place was really clean. Very well maintained. It had been many since I had a split and was not dissatisfied. Banana was fresh and portions were good. Area was very clean as I had noticed. Seemed as soon as someone left the table they cleaned it. Mind you it was not very busy. But it was good to see they use the time wisely.
  • CM
    Chris Meadows
    Oct 23, 2025
    5.0
    Food was really good
  • GG
    Gavel
    Sep 27, 2025
    2.0
    Mens washroom design needs to be looked at, urinals are right by the door with no dividers, people are completely exposed to whoever walks in. Need to keep up with their advertisements. Posters up for smores blizzards that are no longer available.
  • VT
    Venkatesh Thiyagarajan
    Aug 30, 2025
    1.0
    I went to DQ with my wife, actually that was her first visit, and we ordered a sundae for my wife and I was having banana split.. first she found a HAIR in her ice cream and complained store supervisor , she replaced it with new one , after few minutes I found the same problem with HAIR in my ice cream too.. and did the same as before took it to supervisor.. she didn’t care about much trying to accuse me it’s mine… we were really disappointed with their service… not found the solution.. very disappointing
  • TG
    Toby Gow
    Aug 7, 2025
    1.0
    Workers are really nice, but the chicken gave me food poisoning. It was dried out and cold and I got really sick

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in New Minas?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.

What types of food and treats are offered at Dairy Queen Grill & Chill?

They offer soft-serve ice cream, signature shakes, Blizzard® Treats, grillburgers, chicken strip baskets, and ice cream cakes.