Customers reported a mix of experiences with service, ranging from friendly and prompt to slow and confusing, particularly in the drive-thru.
Food Consistency
The quality of food varied significantly, with some customers enjoying their meals while others found them dry, cold, or poorly prepared.
Cleanliness
While some customers noted clean environments, others reported dirty tables and unsanitary conditions.
Drive-Thru Issues
The drive-thru setup was frequently mentioned as confusing, with long wait times and poor service noted by several customers.
Ice Cream Quality
The ice cream received positive feedback overall, but there were complaints about incorrect orders and melting products.
PP
poopfart
Oct 4, 2025
3.0
It’s a good dessert spot, but nothing more really.
Their actual food options aren’t really anything to write home about, they aren’t bad but they don’t leave much of an impression.
IC
Ivy Crawford
Aug 31, 2025
5.0
Ordered a cake for Sunday but our family get together was changed to Saturday. Called same day and assumed i would probably have to cancel the cake and just buy an already pre-made one. They had no problem making my cake right away and having it ready for me. Always great service too when get treats with the kiddos.
VM
Val Macisaac
Aug 22, 2025
5.0
Best burgers in town. Prompt service. Orders done quickly
Their frozen cake section has many varieties of cake and decorations.
JL
Josh L
Aug 21, 2025
2.0
Confusing drive thru and parking setup
KE
Kay Ellerbee
Aug 19, 2025
2.0
I just got a sundae in the drive-thru and the cashier passed me the unwrapped spoon by the bowl part! Wow! Management? Aug 19th, 9:30 pm
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in New Glasgow?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.
What types of food and treats can I find at this Dairy Queen location?
You can enjoy soft-serve ice cream, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes & malts, and signature DQ Cakes.
Does this Dairy Queen have drive-thru and seating options?
Yes, this location offers drive-thru service as well as indoor and outdoor seating with high chairs available for families.
Is Dairy Queen Grill & Chill family-friendly and accommodating for children?
Yes, the restaurant is family-friendly, welcomes children, and has amenities like high chairs and restrooms for convenience.
Can I order food online or through a mobile app at this location?
Yes, you can order online via their website or download the Dairy Queen App for exclusive deals and mobile ordering.
Where is Dairy Queen Grill & Chill located in New Glasgow?
It is located at 85 Westville Rd, New Glasgow, NS, B2H 2J2, Canada.
Are there any nearby entertainment venues I could visit before or after enjoying Dairy Queen?
Yes, Rack & Cue, a pub with pool and arts entertainment, is nearby for a fun visit before or after your meal.
What are some nearby places where I can do other shopping or errands around Dairy Queen?
Nearby you’ll find The Brick for home decor and appliances, Canada Post for mailing services, and Chediac Furniture & Appliances Ltd for furniture and appliances.
Is there a gym or wellness center near Dairy Queen to combine with your meal plans?
Yes, the Pictou County YMCA and Northern Grit gym are nearby, providing options for fitness and wellness activities.
How can I contact the Dairy Queen Grill & Chill location in New Glasgow?
You can reach them by phone at +1 902-752-4239 or visit their Facebook page at https://www.facebook.com/dairyqueen/.