Subway

Reviews

• GB

  Gaurav Bhagat

  Mar 14, 2026
  1.0
  I had one of the worst customer service experiences at this Subway location. I placed an online pickup order worth about $24 and was inside the store waiting while it was being prepared. While I was simply looking at the sandwich being made, the employee ( Michelle ) told me to go sit down even though I had not said anything or interfered with the process. A few minutes later, I noticed the order was not being made correctly, so I politely walked up just to check on it. At that point the employee suddenly started shouting at me, repeatedly saying that it was a pickup order and that I had no right to watch or say anything. The situation escalated quickly even though I remained calm. What shocked me the most was that the employee refused to give me the sandwich that I had already paid for online. Instead, she threatened to call the police and said the owner had been contacted. I repeatedly asked for either my order or a refund, but she ignored me and told me to leave the store. So to summarize what happened: • I paid around $24 for an online order • The employee refused to give me the food • I was not given a refund • I was threatened with the police without any reason I also have video evidence of the entire interaction, which I am willing to provide if necessary. After reading other Google reviews, I noticed that multiple customers have complained about rude behavior from staff at this location, which makes this situation even more concerning. Customer service like this damages the reputation of a global brand like Subway. At the end of the day, I simply paid for food and never received it. I expect either a refund or proper compensation for this incident. If the issue is not resolved, I will have no choice but to escalate the matter further. Very disappointing experience
• KK

  Krisha

  Mar 5, 2026
  5.0
  Mark was an amazing host — such a cheerful and great personality.
• NN

  Norelle

  Dec 26, 2025
  1.0
  Michelle you have to learn how to work with the customers….you are so rude no smile on the face….and no cleanliness in the store….this is so unhygienic…..i do somehow agree to the online order part that is the reason i did not mention it in the review…..but online order does not mean that you do not treat the customer with respect and kindness…all i say is that please maintain your hygiene at the work and also…i asked you for the different packaging for both the orders to differentiate and you ignored that as well….that was not included in the online order placed or menu…….so you better learn the customer service and know that subway has a good name that should not be downgraded with this low standard service provided
• VV

  V

  Dec 26, 2025
  1.0
  The employee was very rude her name was michelle tan….she was not at all customer facing and did not greet well and was not at all listening to what order i was saying….and the shelf where she was preparing was not clean
• BT

  Barinder Thakur

  Dec 20, 2025
  1.0
  Went this location 20 dec in evening. Really had bad experience in this subway location. Staff was really disrespectful to customers and not guiding properly … even making jokes of customers.

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