Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or stale items, as well as issues with portion sizes.
Staff Performance
While some customers praised individual staff members for their friendliness and efficiency, others noted a lack of training and coordination among the team.
Cleanliness
Several reviews mentioned dirty dining areas and bathrooms, contributing to a negative overall experience.
Value for Money
Customers expressed dissatisfaction with pricing relative to the quality and quantity of food received, feeling it was overpriced for what was offered.
EM
Emily Mak
Dec 15, 2025
1.0
I like KFC but the service at this location is really subpar. We have tried to order ahead through the app multiple times and always set the pickup time 30mins to an hour out. It has never once been ready for the time we have ordered and everytime they only begin making it once you arrive. Don’t give the option if you aren’t going to honour the requests. We are always patient and understanding but no one seems to care.
MP
max mac pherson
Oct 25, 2025
1.0
I’m appalled at the service I got in drive thru. Not only while I was still talking to the girl. She slammed the window in my face. I also went in with a hand written letter sceeled in an envelope.
I wrote on it store manager. This girl opens it when I specifically wrote store manager on it. What is wrong with these staff. The only one who is decent in there is Jason. I’m sure if yoh lose him. I am sure you will lose this store.
DO
Daniel Owens
Oct 12, 2025
1.0
$10 for a twister wrap the size of my finger with brown lettuce, a wrap so old it was hard and falling apart and no tomato... I feel like it was a bad joke
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Harrison
Oct 4, 2025
4.0
Good chicken.
PC
Philip Campbell
Sep 24, 2025
5.0
I have been to this KFC twice now. Both times, the counter staff members were very courteous. The food was hot, and I did not have to wait more than ten minutes for my buckets.
I will be returning every month or so for a 14-piece bucket. I was a former Mary Brown's customer, but their chicken pieces, while large, are very dry from being cooked in the morning and left in a heating oven. I normally pick up my chicken orders mid-afternoon. KFC chicken is much moister, and tastes better. It is also less costly than that of MB.
Recommended.