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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Shiprock, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3861 Navajo Shopping Center for the ultimate SONIC experience!
Customers frequently reported slow service, long wait times, and poor customer service experiences.
Order Accuracy
Many reviews highlighted problems with incorrect orders and misunderstandings during the ordering process.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold, overcooked, or poorly prepared items.
Staff Attitude
Several reviews mentioned rude or indifferent staff, contributing to a negative customer experience.
Drive-Thru Experience
The drive-thru service was often criticized for being slow and inefficient, with issues related to the ordering system.
SL
shianne lee
Feb 14, 2026
1.0
When i had gotten back home to sit down and enjoy this meal, which only took 10 minutes to get home. It was COLD!!. Made me wonder if it was premade and it was just sitting there.
LL
LoneShadow084
Jan 4, 2026
2.0
I've been ordering from this Sonic since 7th grade and ever since, no matter how many times nor how specific you are, I order "No Onions" and then halfway through eating it, THERES ONIONS HIDDEN INSIDE.
LY
Lynn Yellowhair
Nov 22, 2025
1.0
BAD COSTUMER SERVICE
DH
Donovan Hayes
Oct 2, 2025
1.0
Where to start. My order showed up on the screen then as soon as I put in my debit card another order showed up and I paid for that order. Tried to explain to them and it took a few minutes to straighten it out. SO PLEASE BE CAREFUL AND MAKE SURE YOU HAVE THE RIGHT ITEMS.