Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
3500 Historic Route 66, Santa Rosa, NM
88435-2755, United States
Hours
Reviews
3.9
790 reviews
5 stars
369
4 stars
192
3 stars
94
2 stars
48
1 star
87
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported early closing times and poor service, including incorrect orders and unprofessional behavior from staff.
Food Quality
Feedback on food quality was mixed; while some enjoyed the chicken strips and burgers, others complained about undercooked items and poor taste.
Cleanliness
Several reviews noted that the restaurant needed better cleaning, particularly in the dining area and bathrooms.
Friendly Staff
Despite service issues, many customers praised the friendliness and professionalism of certain staff members.
Consistent Experience
Some customers appreciated the consistency of food and service, especially when traveling, indicating a reliable experience at this location.
- ARAdam RyanOct 31, 20251.0They closed 20 minutes early, so I couldn't order. I drove through the drive through and the menu was even shut off.
- SWSusan WilesOct 5, 20254.0stopped here a couple times traveling through. Always get their chicken salad. Plus something for our small dogs. Haven't been disappointed. very friendly employees.
- RMRichard McKayOct 4, 20251.0Signs on the door states they close at 9:30pm got there at 9:06pm to get food to go, apparently they decided to closed at 9pm instead of at 9:30pm including drive thru.
- JHJesse HaasOct 4, 20251.0The sign on the door says close at 9:30 doors were locked at 9 o’clock. There were eight people trying to get food and stuff at like 9:05 pm You guys should change your hours on the door that’s false advertising
- MMMonicaSep 29, 20251.0Ordered sweet chili chicken strips, was never asked by the girl at the drive thru Jade, the dipping sauce I wanted. Guess she just assumed I would want cream gravy. Then there was a guy standing in front of where the hot food comes out to be bagged, coughing and touching his face and hair. He then goes to make ice cream treats but doesn't wash his hands, anybody enjoy some extra added toppings. His name is Jared, I asked when I went to use the restroom. There was another kid touching his hair while taking orders. Don't the owners of this Dairy Queen practice safety and sanitation?
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Santa Rosa offer?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, burgers, and fries as part of their classic fast-food menu.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 9:00 PM. On holidays, it is closed on November 27, 2025 and December 25, 2025, and open from 10:00 AM to 4:00 PM on December 24, 2025.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill offers drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant is family-friendly, welcomes children, has booster seats, high chairs, wheelchair accessibility, and restrooms available.
Can customers use WiFi at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at Dairy Queen Grill & Chill.
How can I place an order at Dairy Queen Grill & Chill?
You can place an order online for pickup through their website or download the Dairy Queen app for exclusive deals and mobile ordering.
Where is Dairy Queen Grill & Chill located in Santa Rosa, NM?
It is located at 3500 Historic Route 66, Santa Rosa, NM 88435-2755, USA.
What nearby hotels can visitors consider when visiting Dairy Queen Grill & Chill?
Nearby hotels include Motel 6, Hotel Blue 66, Travelodge by Wyndham Santa Rosa, Comfort Inn Santa Rosa on Route 66, Quality Inn, Holiday Inn Express Santa Rosa, Best Western Santa Rosa Inn, Hampton Inn Santa Rosa, Hampton by Hilton, and Days Inn & Suites Santa Rosa.
What are some nearby dining options to explore before or after visiting Dairy Queen Grill & Chill?
Nearby dining options include Silver Moon Café for Mexican cuisine, Champs Chicken, Annie's Restaurant for American food, Auntie Anne's bakery and fast food, Subway sandwich shops, and Cinnabon bakery.
Are there any nearby services that could be helpful for travelers visiting Dairy Queen Grill & Chill?
Yes, services nearby include automotive repair at Silver Moon Auto Truck & RV Repair, gas stations like Phillips 66 Gas and Pilot Travel Center, U-Haul Neighborhood Dealer for truck rentals, and financial services such as Western Union.