Customers reported a mix of experiences with service, ranging from friendly and efficient to rude and unprofessional.
Food Quality
While many enjoyed the food, there were complaints about undercooked items and incorrect orders.
Cleanliness
The restaurant cleanliness received mixed reviews, with some noting it was clean while others pointed out dirty tables and a need for deeper cleaning.
Operational Hours
Several customers expressed frustration over inconsistent closing times, with reports of the restaurant closing earlier than advertised.
LR
Laura Isabel Reyes
Jan 2, 2026
5.0
Burger looks like the ones on the picture so delicious
RB
Richard Burian
Dec 27, 2025
1.0
You order TWO chicken strip baskets, pay for it and THEN tell the customer they are out of white gravy. Ordered the chicken meals for the gravy, it would habe been nice to know BEFORE WE PAY.
MW
Michelle Wilson
Dec 4, 2025
1.0
Lady at the drive-thru super rude through ketchup and ranch in our bag because we asked for it. Really bad attitude.
MC
Melanie Caldwell
Dec 2, 2025
5.0
What can you say, it is dairy queen. Everything was good
AR
Adam Ryan
Oct 31, 2025
1.0
They closed 20 minutes early, so I couldn't order. I drove through the drive through and the menu was even shut off.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Santa Rosa offer?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, burgers, and fries as part of their classic fast-food menu.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 9:00 PM. On holidays, it is closed on November 27, 2025 and December 25, 2025, and open from 10:00 AM to 4:00 PM on December 24, 2025.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill offers drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant is family-friendly, welcomes children, has booster seats, high chairs, wheelchair accessibility, and restrooms available.
Can customers use WiFi at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at Dairy Queen Grill & Chill.
How can I place an order at Dairy Queen Grill & Chill?
You can place an order online for pickup through their website or download the Dairy Queen app for exclusive deals and mobile ordering.
Where is Dairy Queen Grill & Chill located in Santa Rosa, NM?
It is located at 3500 Historic Route 66, Santa Rosa, NM 88435-2755, USA.
What nearby hotels can visitors consider when visiting Dairy Queen Grill & Chill?
Nearby hotels include Motel 6, Hotel Blue 66, Travelodge by Wyndham Santa Rosa, Comfort Inn Santa Rosa on Route 66, Quality Inn, Holiday Inn Express Santa Rosa, Best Western Santa Rosa Inn, Hampton Inn Santa Rosa, Hampton by Hilton, and Days Inn & Suites Santa Rosa.
What are some nearby dining options to explore before or after visiting Dairy Queen Grill & Chill?
Nearby dining options include Silver Moon Café for Mexican cuisine, Champs Chicken, Annie's Restaurant for American food, Auntie Anne's bakery and fast food, Subway sandwich shops, and Cinnabon bakery.
Are there any nearby services that could be helpful for travelers visiting Dairy Queen Grill & Chill?
Yes, services nearby include automotive repair at Silver Moon Auto Truck & RV Repair, gas stations like Phillips 66 Gas and Pilot Travel Center, U-Haul Neighborhood Dealer for truck rentals, and financial services such as Western Union.