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McDonald's

3.4
(1490 reviews)

Business Details

3299 Cerrillos Rd, Santa Fe, NM
87501, United States
(505) 471-0411
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3299 Cerrillos Rd, Santa Fe, NM
87501, United States

Hours

Reviews

3.4
1,490 reviews
5 stars
494
4 stars
316
3 stars
273
2 stars
122
1 star
285

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and frequent order mistakes.

Food Quality

Mixed reviews on food quality, with some items described as cold or stale, while others were satisfactory.

Cleanliness

Several reviews mentioned unsanitary conditions and dirty dining areas.

Customer Experience

Many customers expressed frustration with the overall experience, citing poor customer service and unprofessional behavior from staff.
  • EL
    Eduardo lucero
    Feb 10, 2026
    5.0
    😋
  • TM
    Timothy McGuire
    Jan 13, 2026
    4.0
    I went for sausage biscuits. The sausage biscuits at Wendy's have more flavor. It is Micky D's.
  • JI
    Jazlyn Islas
    Jan 11, 2026
    1.0
    don’t go here the service providers suck. They took 40 minutes to provide my food and my food came cold. I couldn’t even enjoy one single bite. The workers were just sitting on their phones and cussing, which is very unprofessional. I was so disappointed after being on a road trip and haven’t eaten all day to get cold food.
  • YV
    Yolanda Villarreal
    Jan 7, 2026
    1.0
    There are so many issues with the graveyard crew waited
  • TH
    Trinity Herrera
    Dec 20, 2025
    1.0
    I had a seriously frustrating experience at this McDonald's drive-thru. I specifically asked for “just the sandwich” (the McGriddle, no meal), but they literally gave me just the buns – and charged me the full $5! When I went inside to fix the misunderstanding, Cienna, the employee who took my order, was incredibly rude. I've never been talked to that way in my life. I was trying to be polite and explain that I didn't want the meal, just the sandwich, but she was completely unhelpful and disrespectful. Getting charged for just buns when I asked for the sandwich is ridiculous (who even orders just the buns without being specific), but the way Cienna handled the situation was unacceptable." #mcpunked

Brand Certified Facts from McDonald's

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