Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported slow service, rude staff, and frequent order mistakes.
Food Quality
While some customers enjoyed the food, many complained about cold, stale, or poorly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions and dirty dining areas.
Customer Experience
Many customers expressed frustration with the overall experience, citing poor customer service and long wait times.
Location Issues
Customers noted discrepancies in posted hours and issues with drive-thru service.
JB
Jayne Brown
2 days ago
2.0
Was not happy with my medium coffee. It was so watered down. I always go almost every morning for coffee and this morning it was gross.
AD
Albuquerque Diner
Nov 3, 2025
1.0
As expensive as In N Out without the quality and service.
XX
X_X
Oct 25, 2025
1.0
They took 30 minutes to give me my order and none of the staff speak english and even if you speak spanish to them they still don't understand, meanwhile they're all gossiping to each other in Spanish talking crap about the customers that come in. And there was no ink for the recept printer meaning they just gave paper. There was also nobody at the front counter making everyone that wanted to order in person wait for over 30 minutes. Don't waste your time coming over here just go to any other one besides this one and you'll have a way better experience
EE
Ema
Oct 22, 2025
1.0
Got English muffins and coffee, food was okay- not northern American mcdonald quality. service from the manager with the scarf around her neck was not good. She handed my order to me and I asked if I could have some cream and sugar and she walked away from me. The gal that was training seen it happen and she came over and apologized for the manager being rude to me and gave me cream and sugar. If the lady all the way on the other end heard me I know the manager heard me.
If I was the district manager I would put her back in an entry level job or suspend with out pay for being rude to my guests. She was not only rude to me I witnessed her being rude to another guest that came in to ask about items missing from a drive thru order.
GL
Gothic Lovesickness
Oct 19, 2025
1.0
This location gets the order wrong a lot whether its the item, size or if you said no cheese or not. And they argue when you try to get it fixed even if you have the receipt. Mobile orders at this location are especially the worst dont come to this location.
What are the operating hours of McDonald's at 3299 Cerrillos Rd, Santa Fe?
McDonald's at 3299 Cerrillos Rd, Santa Fe is open 24 hours a day, every day of the week.
Does this McDonald's offer drive-thru service, and what are its hours?
Yes, McDonald's offers a drive-thru service that operates 24/7, every day.
What delivery services does McDonald's provide?
McDonald's provides delivery, same-day delivery, and no-contact delivery services.
How can I order food for delivery from this McDonald's?
You can order delivery through the McDonald's official delivery website or via the McDonald's app available on Apple and Android devices.
What payment options are accepted at this McDonald's location?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is this McDonald's located?
McDonald's is located at 3299 Cerrillos Rd, Santa Fe, NM 87501, United States.
Are there any other food and dining options near this McDonald's?
Nearby dining options include Krispy Kreme Doughnuts, Adelita's Mexican Restaurant, IHOP, KFC, Arby's, Little Caesars Pizza, and Long John Silver's.
What nearby shopping and retail stores can customers visit around McDonald's?
Customers can visit nearby retail stores such as Sleep Number, David's Bridal, Mattress Firm, Savers thrift store, and KURE Dispensary Drive-Thru.
Are there other services or attractions close to McDonald's that customers might find useful or interesting?
Yes, nearby services include Western Union and Coinstar Kiosk for money transfer, Walgreens pharmacy, several auto dealerships and repair shops, and attractions like Olympus de Santa Fe amusement park.
Does McDonald's offer any rewards or special offers for frequent customers?
Yes, McDonald's offers MyMcDonald's Rewards, where customers can earn points to redeem free food.