McDonald's

3.4
1480 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3299 Cerrillos Rd, Santa Fe, NM
87501, United States

Hours

Reviews

3.4
1,480 reviews
5 stars
489
4 stars
317
3 stars
273
2 stars
122
1 star
279

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported slow service, rude staff, and frequent order mistakes.

Food Quality

While some customers enjoyed the food, many complained about cold, stale, or poorly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions and dirty dining areas.

Customer Experience

Many customers expressed frustration with the overall experience, citing poor customer service and long wait times.

Location Issues

Customers noted discrepancies in posted hours and issues with drive-thru service.
  • JB
    Jayne Brown
    2 days ago
    2.0
    Was not happy with my medium coffee. It was so watered down. I always go almost every morning for coffee and this morning it was gross.
  • AD
    Albuquerque Diner
    Nov 3, 2025
    1.0
    As expensive as In N Out without the quality and service.
  • XX
    X_X
    Oct 25, 2025
    1.0
    They took 30 minutes to give me my order and none of the staff speak english and even if you speak spanish to them they still don't understand, meanwhile they're all gossiping to each other in Spanish talking crap about the customers that come in. And there was no ink for the recept printer meaning they just gave paper. There was also nobody at the front counter making everyone that wanted to order in person wait for over 30 minutes. Don't waste your time coming over here just go to any other one besides this one and you'll have a way better experience
  • EE
    Ema
    Oct 22, 2025
    1.0
    Got English muffins and coffee, food was okay- not northern American mcdonald quality. service from the manager with the scarf around her neck was not good. She handed my order to me and I asked if I could have some cream and sugar and she walked away from me. The gal that was training seen it happen and she came over and apologized for the manager being rude to me and gave me cream and sugar. If the lady all the way on the other end heard me I know the manager heard me. If I was the district manager I would put her back in an entry level job or suspend with out pay for being rude to my guests. She was not only rude to me I witnessed her being rude to another guest that came in to ask about items missing from a drive thru order.
  • GL
    Gothic Lovesickness
    Oct 19, 2025
    1.0
    This location gets the order wrong a lot whether its the item, size or if you said no cheese or not. And they argue when you try to get it fixed even if you have the receipt. Mobile orders at this location are especially the worst dont come to this location.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3299 Cerrillos Rd, Santa Fe?

McDonald's at 3299 Cerrillos Rd, Santa Fe is open 24 hours a day, every day of the week.

Does this McDonald's offer drive-thru service, and what are its hours?

Yes, McDonald's offers a drive-thru service that operates 24/7, every day.