Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,657 reviews
5 stars
602
4 stars
373
3 stars
306
2 stars
134
1 star
242
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported problems with order accuracy and staff attitude, including rude behavior and long wait times.
Food Quality
While some customers praised the freshness and taste of the food, others complained about cold items and incorrect orders.
Cleanliness
The restaurant was frequently noted for its cleanliness, with several reviews highlighting a clean environment.
Pricing Concerns
Customers expressed dissatisfaction with rising prices, feeling that the cost of food was too high for the quality received.
Mixed Experiences
Overall, experiences varied widely, with some customers having positive interactions while others reported significant issues.
- SRSanti Rivera1 day ago1.0I had one of the most frustrating fast-food experiences of my life at this McDonald’s on Pacheco Street. They completely messed up my order, and I ended up waiting over 20 minutes for a single cheeseburger and a small french fry. For fast food, that’s ridiculous. When I asked for a refund, the manager on duty, Jesus, told me they couldn’t issue one because my order was placed through curbside pickup. That made no sense to me, because I’ve ordered curbside plenty of times before and have gone inside for refunds without any problems or pushback at all. His explanation felt like an excuse rather than actual policy. On top of that, my interaction with him was extremely rude. In my personal experience, he came across as unprofessional, disrespectful, and totally uninterested in helping fix anything. Based on how he handled the situation, I honestly believe he shouldn’t be in a management position at all. I won’t be returning. This location seriously needs better leadership and customer service
- KMKristina Moore1 day ago3.0Food was cold and I couldn't take the fries back inside that part was closed and there was a line and I only had 30 minutes lunch
- JCJestin CorizNov 13, 20253.0Good place to go to during the day. Don't expect anything good late at night. They served me old nuggets that were hard like being in a warmer longer than they were supposed to (kinda know use to work at a franchise) also didnt read the ticket gave us the completely wrong sauce. Lady at the window also visibly irritated when asked for extra sauce.
- RCRonnie CandelariaNov 8, 20255.0Staff is always nice atmosphere is always clean
- KBKaren ButerbaughOct 16, 20252.0Half of requested items were left off. By the time we got them, the food was cold. We were literally ignored at counter. A staff member was interviewing for positions. Drive through was not busy. The clerk acted like she was annoyed by our request. Santa Fe's McDonald's prices are higher, give higher level customer service.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 1621 Pacheco St, Santa Fe?
McDonald's is open 24 hours a day, seven days a week.
Does this McDonald's location offer drive-thru service and what are its hours?
Yes, this McDonald's has a drive-thru that operates 24/7.
Can I order McDonald's delivery from this location and what are the delivery hours?
Yes, delivery is available 24/7 with services like same-day and no-contact delivery.
What payment methods are accepted at McDonald's on Pacheco St?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where can I view the full McDonald's menu online?
You can view the full menu at https://www.mcdonalds.com/us/en-us/full-menu.html.
Is there WiFi available at this McDonald's location?
Yes, WiFi is available for customers.
How do I access McDonald's mobile ordering and app features?
You can download the McDonald's app from the Apple App Store or Google Play Store to order and use mobile offers.
What nearby places can I visit after dining at McDonald's on Pacheco St?
Nearby you can visit the Las Trampas Historical Marker, an interesting local landmark, or check out Mandrill's Gym for fitness activities.
Are there any convenient stores or gas stations near this McDonald's?
Yes, there are nearby convenience stores and gas stations like Shell and Brewer Oil Company for quick stops before or after your visit.
What financial institutions are near McDonald's at 1621 Pacheco St?
Nearby banking options include Bank of Albuquerque, Del Norte Credit Union, and U.S. Bank to assist with financial needs.