Jimmy John's

3.7
246 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3526 Zafarano Dr, Santa Fe, NM
87507, United States

Hours

Reviews

3.7
246 reviews
5 stars
113
4 stars
42
3 stars
32
2 stars
15
1 star
44

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including wrong orders, rude staff, and long wait times.

Food Quality

While some customers praised the sandwiches as delicious and fresh, others noted inconsistencies in ingredient quality and preparation.

Cleanliness

The store was generally described as clean, with some customers appreciating the adherence to health protocols.

Delivery Problems

Numerous complaints were made regarding delivery issues, including late arrivals and unresponsive customer service.

Staff Performance

While some employees received positive feedback for their friendliness and efficiency, others were criticized for being unhelpful or rude.
  • NM
    Nathan McCabe
    Oct 28, 2025
    1.0
    It's not Subway. I was told by family I trust that this restaurant was leagues better than subway. The sandwich was packed with ingredients but no flavor.
  • SB
    Steven B
    Oct 11, 2025
    1.0
    October 11 2025 Jimmy John’s a place that’s main purpose is to serve lunch is closed from 12-1 for the employees lunch break. I came in to order a sandwich at 12:30. Went to sit down to enjoy and associate said we’re closing for our lunch break so you can’t eat inside. That’s the craziest thing I’ve ever heard. That should be your prime time. Can’t even get a refill now either.
  • KS
    Karen Shanklin
    Sep 7, 2025
    1.0
    I usually LOVE Jimmy John's. I made an online order. 2 slim Jim's. 2 chips. And a drink. Because I was traveling. I was hoping the part of the app that "tracks" would have told me when it was actually ready. The person working there today said "I don't have any control over that". That's funny. Cuz the app tells me while you are "working" on my order. One slim Jim looked great. The other. Pretty pitiful. I asked for them to be cut in half. Guess he didn't have control over that either. And even though early this year. I was able to get grey poupon. Apparently now they don't carry that anymore. Thanks Jimmy John's guy for not knowing ANYTHING.
  • VW
    Victor Weil
    Aug 24, 2025
    3.0
    Not much of any ingredients. Not what I'm used to getting from my JJ in Texas!
  • KL
    Kamila Linera
    Oct 12, 2024
    5.0
    To the guy working at this location by HIMSELF thank you for being so efficient and fast. He had a huge line and was still positive and had good customer service. To the owner - please hire more people. There is no reason why you should have only one employee taking on every single task.