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Jimmy John's

3.4
(295 reviews)

Business Details

1698 St. Michaels Dr, Santa Fe, NM
87505, United States
(505) 438-3333

About

Sandwich Restaurant

Location

Jimmy John's
1698 St. Michaels Dr, Santa Fe, NM
87505, United States

Hours

Reviews

3.4
295 reviews
5 stars
112
4 stars
60
3 stars
37
2 stars
15
1 star
71

What are people saying?

AI-generated from recent customer reviews

Staff Rudeness

Numerous customers reported rude and unprofessional behavior from staff, including managers, which negatively impacted their experience.

Service Speed

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported even when few customers were present.

Order Accuracy

Customers frequently experienced issues with incorrect orders, missing items, or poorly assembled sandwiches.

Management Issues

Several reviews indicated poor management practices, including staff training problems and inadequate responses to customer complaints.

Food Quality

While some customers praised the taste and quality of the sandwiches, others reported inconsistencies in portion sizes and ingredient quality.
  • RL
    Roland Robert Lewis
    4 days ago
    5.0
    Best sandwich I've had in a very long time. Recommend the Ultimate Italian!! Amazing group of people making sandwiches fast!! Thanks team!!
  • RC
    Rene Cruz
    Feb 1, 2026
    1.0
    Rude staff , waited some time at drive thru and no one was taking my order, so i said "hello" and got a rude response to wait , they are busy . Great sandwiches but rude staff will keep me away from this location
  • LD
    Lil Doyle
    Jan 15, 2026
    1.0
    Ordered three sandwiches online at1230 didn’t get them until 130. They yelled ar my husband when he checked to see if they were done wrong drink and cookie as well. And when you drive up they just yell too busy gross rude never again
  • AL
    Alexander Lucero
    Dec 30, 2025
    1.0
    The staff was rude especially some Mexican guy with tattoos presumably the manager. I paid $23 and asked if paid for meals. He pointed to cup and chips under the register After we ate we went outside and came back in because we were cold The tattoo guy started flexing I told him we are waiting for an Uber. He rudely said wait outside Because of that jerk. I will never eat there again
  • SP
    Sharalaina Piro-Rael
    Dec 29, 2025
    1.0
    Tried to order at the drive through. Said they were short staffed. Which is fine, I understand that and was fine waiting. But then the 3rd time the guy came on top the intercom and said we'll be with you soon, he asked if I had called them (which I had not) and was extremely rude to me saying I had no patience and a bunch of other stuff (I'd been there about 45 minutes at this point). So I left. I do not recommend this location. The service has always been slow, but them being rude to me was too much. I will not be returning.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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