Jimmy John's

3.4
291 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1698 St. Michaels Dr, Santa Fe, NM
87505, United States

Hours

Reviews

3.4
291 reviews
5 stars
110
4 stars
60
3 stars
37
2 stars
15
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, even when few cars were in line.

Food Quality

While some customers enjoyed the sandwiches, others complained about missing ingredients and poor assembly.

Customer Service

Numerous reviews highlighted rude or unprofessional staff interactions, with several customers expressing dissatisfaction with management.

Operational Issues

The location often closed early or was unstaffed during posted hours, leading to frustration among customers.

Cleanliness

Mixed feedback on cleanliness, with some noting clean facilities while others reported unsanitary conditions.
  • AL
    Alexander Lucero
    Dec 30, 2025
    1.0
    The staff was rude especially some Mexican guy with tattoos presumably the manager. I paid $23 and asked if paid for meals. He pointed to cup and chips under the register After we ate we went outside and came back in because we were cold The tattoo guy started flexing I told him we are waiting for an Uber. He rudely said wait outside Because of that jerk. I will never eat there again
  • SP
    Sharalaina Piro-Rael
    Dec 29, 2025
    1.0
    Tried to order at the drive through. Said they were short staffed. Which is fine, I understand that and was fine waiting. But then the 3rd time the guy came on top the intercom and said we'll be with you soon, he asked if I had called them (which I had not) and was extremely rude to me saying I had no patience and a bunch of other stuff (I'd been there about 45 minutes at this point). So I left. I do not recommend this location. The service has always been slow, but them being rude to me was too much. I will not be returning.
  • JC
    Julia Cress
    Dec 19, 2025
    5.0
    Great service, was taken care of
  • RL
    Renee Lucero
    Nov 6, 2025
    1.0
    Seriously so slow for a place that is supposed to be fast? I’m here often and 20 mins is typical. Don’t ask me why I keep coming back.
  • JD
    Jonah Sage Dempcy
    Sep 26, 2025
    3.0
    Sooooo slowwwww. Only ones in drive thru, had to wait 8 minutes just to put in our order, another 15 minutes no joke just sitting in the drive thru line. We are the only ones in line and it’s half hour to get a sandwich? Still hasn’t come.