Many customers reported issues with incorrect orders and poor handling of mistakes.
Food Quality
Feedback indicates inconsistent food quality, with complaints about overcooked items and disappointing burgers.
Customer Service
While some reviews praised friendly staff, others highlighted rude behavior and poor service experiences.
Pricing
Several customers noted that prices are high relative to the quality and portion sizes of the food.
Cleanliness
Some reviews mentioned cleanliness issues, particularly in the dining area and food preparation.
ES
Edwina Sandoval
Nov 17, 2025
5.0
Jordan, had great customer service! Very polite and professional! Food was great
BL
Byron Leuchars
Nov 17, 2025
5.0
I want to give a huge shout-out to Jordan Sandoval at Dairy Queen. He’s an excellent manager, and you can really see how much his team looks up to him and respects him. I ordered three Oreo Cookie Blizzards, and they were made perfectly. His team was super helpful, quick, and had the entire order ready in no time at all. Jordan shows great work ethic, and it definitely reflects in the quality and attitude of the whole crew. Fantastic service!
AF
Arianna Flores
Nov 14, 2025
5.0
DO is a classic for a reason. Their Blizzards are where it's at - super thick and packed with whatever candy or cookies you're craving. They also have pretty decent fast-food eats like burgers and fries if you're looking for a quick meal. It's not gourmet, but it hits the spot. Plus, who can resist a Dilly Bar on a hot day?
MH
Maglyna H
Nov 14, 2025
5.0
Dairy Queen delivers a delightful contrast with its hot food and cold ice cream. The hot food is served fresh and cooked to order, while the ice cream is creamy and delicious.
The hot food menu includes burgers, fries, and chicken strips. The burgers are juicy and flavorful, and the fries are crispy and golden brown. The chicken strips are tender and well-seasoned.
The ice cream menu includes Blizzards, sundaes, and cones. The Blizzards are thick and creamy, and the sundaes are loaded with toppings. The cones are the perfect size for a quick treat.
Overall, Dairy Queen is a great place to get a quick and satisfying meal or snack. The food is hot, the ice cream is cold, and the prices are reasonable.
HG
Holli Garcia
Oct 6, 2025
1.0
Fire the whole staff and start over!!!!
My children ordered a kids meal yet when our buzzer went off they only handed over the bag of food. They missed our dipped cone and drink 😕 When I went back the kids acted annoyed to have to fix it.
Hello! Y'all are the employees here! Now get to making these burgers delicious, and the customer service wonderful. People are watching And if you cant work well at a burger joint you may as well go stand on the corner with a sign. This generation is cooked🤯
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill in Santa Fe Place offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, and Grillburgers® at its fast-food location.
What are the operating hours of Dairy Queen Grill & Chill at Santa Fe Place?
The restaurant is open Monday to Saturday from 11:30 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
Is the Dairy Queen Grill & Chill at Santa Fe Place wheelchair accessible and family-friendly?
Yes, the location is wheelchair accessible and welcomes families and children, making it suitable for all guests.
Does Dairy Queen Grill & Chill Santa Fe Place provide free WiFi and restrooms for customers?
Yes, the restaurant offers free WiFi and has restrooms available for guests.
Can I order food online for pickup at the Dairy Queen in Santa Fe Place?
Yes, you can place pickup orders online through their official website for convenient service.
Are there any mobile deals or rewards programs available at Dairy Queen Grill & Chill in Santa Fe Place?
Yes, the location offers mobile deals and a mobile ordering and rewards program accessible via their app.
What is the address and contact phone number for the Dairy Queen Grill & Chill at Santa Fe Place?
The address is 4250 Cerrillos Rd #1328, Santa Fe, NM 87507-0961. You can contact them by phone at +1 505-471-8532.
What nearby stores or attractions can I visit after enjoying a meal at Dairy Queen in Santa Fe Place?
After your visit, you can explore nearby stores like rue21 for clothing, Zales for jewelry, or relax at Regis Salon, all located within Santa Fe Place mall.
Is there a place near Dairy Queen where kids can shop or have fun while at Santa Fe Place?
Yes, Kids Foot Locker is nearby for children's shoes and sportswear, and The Club Teen Center offers social activities for youth.
Are there dining options close to Dairy Queen in Santa Fe Place mall?
Yes, Capeesh Pizza Co., a pizza restaurant and bar, and San Martin, which offers Tex-Mex and Mexican cuisine, are nearby dining choices.