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Brand Certified

Chipotle Mexican Grill

3.5
(676 reviews)

About

Mexican Restaurant
Chipotle Santa Fe is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1001 S Saint Francis Dr, Santa Fe, NM
87505, United States

Hours

Reviews

3.5
676 reviews
5 stars
275
4 stars
132
3 stars
75
2 stars
48
1 star
146

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as small portions, stale ingredients, and food safety concerns.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the dining area and food preparation areas, including dirty tables and floors.

Customer Service

Many customers experienced poor service, including rude staff interactions and inadequate responses to complaints.

Portion Sizes

Several reviews noted that portion sizes, particularly for protein, were smaller than expected, leading to dissatisfaction.
  • CR
    Christian Rodriguez-Pena
    Feb 25, 2026
    1.0
    STOP ORDERING ONLINE. PERIOD. ​I’ve been a regular here long enough to know the difference between a "scoop" and a "scam." When I walk into this Chipotle in person, my bowls and burritos are massive. But the second you switch to DoorDash? Everything changes. ​It’s not just the hiked-up delivery prices; it’s the cowardly portion control. It feels predatory. They’re banking on the fact that they’ll never have to look you in the eye while they skim off the top. They hide behind online apps because they know they won't be confronted about these pathetic portions in person. It’s a calculated move to charge us more for less, and frankly, it’s demeaning. ​To the Management that forces their employees to do this: Just because we’re in Santa Fe doesn’t mean we have money to burn on half-empty bowls. People come to you because you claim to be the "healthy, affordable" choice for those of us working hard to get by. By gutting the value for online orders, you’re spitting on that reputation. ​I’m joining the chorus of every other fed-up reviewer: the "digital tax" is real, it’s shameful, and I’m done. Do better, or keep watching your regulars walk out the door.
  • JC
    Justin Carver
    Feb 23, 2026
    2.0
    The last two times I’ve went they’ve been out of tortillas. Just don’t bother if you want a burrito.
  • MB
    Michael Brennan
    Jan 6, 2026
    4.0
    The food was as we expected. Large portions for about $10 per person. We arrived around 6pm. The eati g area was not tidy having food scrapes on the large table and floor. The drink service tanks with the fruit drinks were all empty. This res6la Ked good situational awareness and leadership to keep the place cleaned up.
  • JR
    Jasmine Roybal
    Jan 4, 2026
    1.0
    First of all, why aren’t the workers wearing hairnets around the food?? I ordered a burrito, watched the worker make it, and still found a hair in my food????!!! People I know have also had the same experience. This is just nasty.. like I would be okay with it if the workers looked clean.. but they don’t so that makes it even more repulsive!!!! I understand not everyone has proper hygiene but have some decorum!! I would like to bite into a burrito without having to worry about someone’s greasy hair strand in my food. Absolutely disgusting. I will say though, the food itself is pretty good, and bathrooms are nasty as HELL!! I shouldn’t have to squat with my cheeks hanging out to get something to wipe with!! Why is the trash full, pubes on the toilet, and no damn toilet paper!!!!?????? Absolutely ridiculous!!!!! Fix this IMMEDIATELY!!!!!!!
  • BB
    bruu bruu
    Jan 4, 2026
    1.0
    Everytime I come here there’s always hair in the food! truly unbelievable the workers should be wearing hairnets instead of leaving their hair down!! absolutely disgusting and even at that when I complained they were unable to give me a refund. this place needs to get better management and or workers . HORRIBLE EXPERIENCE AND SERVICE!!!!!

Brand Certified Facts from Chipotle Mexican Grill

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