Buffalo Wild Wings

3.0
1443 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
3501 Zafarano Drive, Santa Fe, NM
87507, United States

Hours

Reviews

3.0
1,443 reviews
5 stars
415
4 stars
248
3 stars
209
2 stars
132
1 star
439

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including long wait times, inattentive staff, and rude behavior from employees.

Food Quality

Many customers reported receiving cold, stale, or incorrect food orders, with some describing the food as inedible.

Atmosphere

The restaurant's cleanliness and overall atmosphere received negative feedback, with mentions of unpleasant odors and a lack of maintenance.

Management Issues

Several reviews pointed to poor management practices, including understaffing and a lack of responsiveness to customer complaints.

Customer Experience

Overall, customers expressed dissatisfaction with their dining experience, often citing a lack of attention and care from the staff.
  • JH
    Josh Hall
    Nov 14, 2025
    1.0
    Placed an order by phone but they never actually put it in the system. Came to pick it up after 20 minutes like they said and was told “another 5-10”. Then 30 minutes later they finally figured out it was never placed. They hilariously thought I’d actually want to place it again in person and wait another “20 minutes”? Yeah, no. Wing Stop is across the street and ready in about 7-13 minutes with way better jumbo wings. All the bad reviews for this location are warranted.
  • JR
    John Rubischko
    Nov 11, 2025
    1.0
    Having worked in the industry, I understand you have bad nights. However, management did NOT even try to make the situation right after a bartender walked off the job. Waited over hour for basic salad. Waited a long time to pay and get out of that horrible environment. Would not recommended
  • JT
    Josette Tafoya
    Nov 8, 2025
    1.0
    The service is always super slow. Came in today and waited 15 min to be served when there's waiters and waitresses walking around but ignoring the people who have been sitting for awhile. Definitely needs to be staffed more and more respectful employees very rude.this establishment has been around for a while do better
  • JD
    Jonathan Davila
    Nov 4, 2025
    1.0
    I don’t even know where to start. Service, wait time, getting the order right. Took over 45 minutes to get our food. All of our items weren’t even delivered when the waitress dropped the check off, as if i couldn’t afford to be there. My sons wanted dessert, that took 30 minutes to come out. The bathrooms were a total mess and lacking soap and paper towels. I love(d) the food here but the service keeps making it harder to come back.
  • MG
    MIKE GURULE
    Oct 24, 2025
    3.0
    Buffalo wild wings is generally good. But the staff at this location are rude and unfriendly. Waited inside for 15 minutes and they kept saying we'll be right with you. After 15 minutes, 2 more groups walk in, they waited exactly 45 seconds and both groups were seated and were given menus and drinks within a minute of sitting down. And one server kept rolling her eyes at literally anyone who asked her a question. The only nice person inside was the girl with the red colored hair, she was truly trying her hardest. Its way too cold in here, its unbearable, you see people shivering and wearing hoodies.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Santa Fe specialize in?

Buffalo Wild Wings offers award-winning Buffalo, New York-style chicken wings with a choice of 26 sauces and seasonings.

What are the opening hours of Buffalo Wild Wings on weekdays?

From Monday to Wednesday, it is open from 10:30 AM to midnight, and on Thursday and Friday, it operates from 10:30 AM to 1:00 AM.