Pizza Hut

Reviews

• PM

  Price Ann Meza

  Feb 10, 2026
  3.0
  Last two visits was sadly disappointing.
• VE

  Vanessa Estrada

  Feb 6, 2026
  2.0
  La comida muy rica, es tardado el servicio pero vale la pena, la atención por parte de la mesera pésimo, de mala gana, la actitud marca la diferencia entre una espera larga y con buen servicio a una espera eterna y pedir algo y que tarden aún más en entregarte como lo es un vaso de refresco, agua, deberían de saber que están en una zona turística y habrá gente que hable muchos idiomas. Pero mostrar apatía ante todo,eso es lo molesto.
• AZ

  Alicia Estrada Zavala

  Feb 4, 2026
  5.0
  Pizza deliciosa y ambiente agradable, además su horario de servicio es perfecto para hacer actividades y regresar a cenar.
• NB

  nancy badillo

  Jan 31, 2026
  1.0
  Only rating a 1 because I cannot rate a 0. We placed an order, we understood that it was a Saturday night so we knew it would be a wait and were not surprised when they said an hour to an hour and a half. Almost 2 hours pass by and no delivery, we call and come to find out our order was never placed, but they did charge our card! After 20 minutes on the phone, all the manager said was sorry and they could deliver in another 30 minutes. I had to accept since everywhere else was either too far or closed. This is super disrespectful and frustrating. Next time will definitely go with Domino's instead!
• SM

  Stevie Marquez

  Jan 18, 2026
  1.0
  ORDER #139135509 Placed on Sat Jan 17, 5:45 pm 725 SUDDERTH DR RUIDOSO, NM 88345 I am writing to file a formal complaint regarding an extremely upsetting and unacceptable experience at your Pizza Hut location while attempting to pick up an online order. I do not live in the area and was traveling with my family from El Paso, TX. After checking into our hotel, my family wanted dinner following a long drive. We placed an online order for pickup and were looking forward to a smooth experience. When we arrived at the restaurant, I was surprised by how packed the parking lot was. While trying to find a space, I saw an open parking spot clearly marked: “Curbside Pickup – Check email for check-in instructions.” Since I had placed an online pickup order, I reasonably assumed this was the correct spot for me. I parked and immediately pulled out my phone to check the email, exactly as the sign instructed. Before I even had a chance to finish reading the email, a man came out waving his arms and commanding me to move, telling me the space was for the drive-thru. I was caught off guard because I genuinely didn’t even know Pizza Hut had a drive-thru—this is not something I’m used to in my area. I calmly tried to explain that I had an online order and was there for pickup, but he continued speaking to me in an aggressive, demanding tone and kept insisting I move because someone else needed the spot. As I began backing my vehicle out of the space to reposition, this man loudly accused me of trying to hit him, saying: “You trying to hit me with your car, BRO?!” This accusation was completely false and inappropriate. He was standing in front of my vehicle while I was reversing out. Also, I drive a Tesla Cybertruck, and the entire interaction was recorded on camera. If needed, I can provide video that clearly documents his behavior and reaction. When I responded that I needed to reverse and angle my vehicle, he escalated further, saying: “I’m not your bro.” At this point, I was so shocked and disgusted by how hostile and unprofessional he was that I immediately requested my order be canceled and left the location. What makes this even worse is that I later learned this individual was the General Manager. As a customer—especially one unfamiliar with the area—this interaction was not only uncalled for, it was genuinely distressing. A General Manager should be able to calmly assist a customer and correct a misunderstanding respectfully. Instead, I was met with aggression from the very start. I was left shaking, anxious, and uncomfortable, and the encounter affected my family and the rest of our evening. This should never happen to anyone who is simply trying to pick up food. I pulled into another nearby parking lot afterward and called the store to speak with someone above him. I spoke to a shift leader who confirmed that he was the General Manager and that there was no one above him at the store level. She also informed me that my order had been canceled and removed from the system. I ended up getting dinner elsewhere, but the damage was already done. This was one of the worst customer service experiences I’ve ever had, and it is extremely concerning that this behavior came from the person leading the store. I am requesting that this incident be formally reviewed and addressed. At a minimum, I expect: A response acknowledging this complaint, Confirmation that the situation has been escalated to the appropriate leadership, And assurance that this type of treatment toward customers will not be tolerated moving forward. Again, I can provide the video footage from my vehicle if needed for your investigation.

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