Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.7
878 reviews
5 stars
383
4 stars
198
3 stars
115
2 stars
57
1 star
125
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, rude staff, and order inaccuracies, leading to a frustrating experience.
Food Quality
Mixed reviews on food quality; while some enjoyed the burgers and ice cream, others found items microwaved or poorly prepared.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.
Staff Performance
While some staff were praised for being friendly and helpful, others were criticized for being unprofessional and inattentive.
Overall Experience
Customers had varied experiences, with some expressing loyalty and satisfaction, while others vowed not to return due to poor service.
- CACarrie ANov 11, 20255.0They have been doing a wonderful job at our local DQ on North Main here in Roswell, NM. Every time I go and need that ice cream birthday cake or I will just die because my son just has to have it. Yes, I am one of those non planners late for everything impossible people. Yet when I get to your store or talk to you on the phone usually they will do anything because I am nice and can accept the word no when I am told it won't be possible. And I will still be your best friend and smile and ask what I can do for you. Yeah, I know "I am one of those" 'people'. They have been doing a terrific job and they are usually about 90% of the time able to come up with exactly what I need the same day I need it. Or at least something very creative to do insead. They are always pleasant I mean really nice, not fake nice. I think they are one of the places in town you can go and get good customer service still.
- DWDawn Ahlen WillisOct 23, 20254.0Good food!
- APAdit ParikhOct 6, 20251.0This place sucks big time. Not enough staff for number of customers. Waited at counter to order for over 15 min just for them to tell me they’re out of chicken. Waste of time and slowest Dairy Queen Ive been to in America.
- JDJim DoironSep 15, 20255.0My Wife and I stop there every so often when we can afford to go out to eat. We are both retired. There is one girl who works there and is a outstanding worker. She deserves to be a manager there. Her name tag says Misty. DQ is lucky they have her working there. We've been going to DQ for over 25 years now. We moved here from Maine and Love it. Thank you DQ. Jim & Julie Doiron
- HSHolly SchielAug 24, 20252.0Pretty sure my burger, in its entirety, was microwaved. Bun was scalding to the touch, lettuce was hot and wilted. Just icky.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Roswell, NM?
Dairy Queen Grill & Chill in Roswell is open Monday to Wednesday, Friday, Saturday, and Sunday from 7:00 AM to 11:00 PM. On Thursday, it is open from 7:00 AM to 11:30 PM.
Where is Dairy Queen Grill & Chill located in Roswell?
It is located at 1900 N Main St, Roswell, NM, 88201-6445, USA.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard Treats, Chicken Strip Baskets, Grillburgers, and DQ Cakes, among other classic burger and fries fast-food items.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, this location offers drive-thru and outdoor seating, as well as indoor seating.
Is this Dairy Queen location family-friendly and accessible?
Yes, it is family-friendly and equipped with booster seats, high chairs, restrooms, and is wheelchair accessible.
Can customers place orders online or use mobile deals at this Dairy Queen?
Customers can place orders online through the Dairy Queen website and enjoy mobile deals and rewards via the Dairy Queen app.
What is a notable nearby hotel where visitors can stay when visiting Dairy Queen Grill & Chill?
Nearby hotels include Best Western Sally Port Inn and Suites, Clarion Inn & Suites Sally Port, and National 9 Inn, offering convenient accommodation options close to Dairy Queen.
Are there any nearby fast food or burger restaurants besides Dairy Queen?
Yes, Burger King, Whataburger, and Sonic Drive-In are nearby fast-food and burger restaurants where customers can choose alternative dining options.
What nearby points of interest might visitors check out before or after their Dairy Queen visit?
Visitors might explore the New Mexico Military Institute Golf Course for outdoor activities or grab a pizza from Little Caesars Pizza, both located nearby.
How can customers contact or find more information about the Dairy Queen Grill & Chill in Roswell?
Customers can call the main phone number +1 575-622-0002 or visit their official website at https://www.dairyqueen.com/en-us/locations/nm/roswell/1900-n-main-st/14843/. They also have an active Facebook page.