Location.com logo
Brand Certified

Wendy's

3.4
(842 reviews)

Business Details

4200 Hwy 528, Rio Rancho, NM
87144, United States
(505) 771-0805

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4200 Hwy 528, Rio Rancho, NM
87144, United States

Hours

Reviews

3.4
842 reviews
5 stars
273
4 stars
207
3 stars
140
2 stars
61
1 star
161

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor service from staff, particularly during busy hours.

Food Quality

The quality of food was inconsistent, with several complaints about cold or poorly prepared items, including missing ingredients.

Cleanliness

While some customers praised the cleanliness of the restaurant, others reported unsanitary conditions, particularly in the bathrooms.

Management Problems

Multiple reviews highlighted issues with management, including unprofessional behavior and lack of accountability for mistakes.

Positive Experiences

Despite the negative feedback, some customers had positive experiences with friendly staff and enjoyed the food when it was prepared correctly.
  • OR
    Oscar Ruiz
    Feb 17, 2026
    5.0
    Wendy's un lugar de comida sabrosa cuando voy pido mi ensalada Southwest con spice chicken Nuggets están super sabrosos. Claro también me encantan las amburguesas de ahí siempre pido el combo número uno y le cambio las papas fritas por una papa asada con mantequilla queso crema ummmmm que rico ya se me antojo otra vez . Voy a volver pronto. También en ocaciones llevo a mi familia y en otras ocasiones pido la comida para llevar en casa sorprendo a mi familia cuando llegó con comida de Wendys les encanta ese tipo de sorpresas. Vayan invito a todos les va a encantar. Yo seguro voy a volver Muchas Gracias Wendys. Nos Vemos Pronto.
  • ML
    Melanie Leeson
    Feb 9, 2026
    5.0
    Clean and fast service.
  • LM
    Lorraine Mourning
    Feb 7, 2026
    3.0
    Heading back late from a trip, we decided to stop here for a little something to eat. The restaurant itself was very clean, and the employees were friendly and helpful, but my goodness the mix ups. First of all the guy at the register did not hear my husband ordered the large fries. As soon as we realized what had happened, when we got the tray, my husband reordered the fries, and we sat down. The chili was correct. I opened my burger to find out that it wasn't in fact, plain. My husband took it up to the counter to have it corrected. He sat down to eat his chili and burger, to discover his burger was missing the mayonnaise, but since we had already taken my burger back and were waiting quite a while he did not want to take his back. We were hungry too. Once I got my burger back, it was missing the bacon. My husband just went up and asked if they could just give us a few strips to add to the burger rather than remake it and have that wait, and they did. We still did not have the fries. The fries took a very long time and my husband had to go up and check again on them. By then he was almost completely done with his meal. The food tasted great and obviously the fries were nice and hot when we eventually got them. I was thinking this might just be an off night. Sadly, after reading other reviews, I don't think we will stop here again.
  • RV
    Robert Villarreal
    Jan 25, 2026
    3.0
    Order was wrong but they did fix when I went inside. Good group of kids who try to kake the food correctly.
  • DD
    Daisy
    Dec 30, 2025
    1.0
    They have a problem with plumbing or something. Been there several times and each time it smells like sewage. The last time I ate elsewhere.

Frequently Asked Questions About Wendy's

Is Santa Ana Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is this Wendy's location open every day?

Yes, this Wendy's location is open daily. On Monday, it operates from 12:00 AM to 11:00 PM, and from Tuesday to Sunday, it is open from 9:00 AM to 11:00 PM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: