Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported long wait times, incorrect orders, and poor service from staff, particularly during busy hours.
Food Quality
The quality of food was inconsistent, with several complaints about cold or poorly prepared items, including missing ingredients.
Cleanliness
While some customers praised the cleanliness of the restaurant, others reported unsanitary conditions, particularly in the bathrooms.
Management Problems
Multiple reviews highlighted issues with management, including unprofessional behavior and lack of accountability for mistakes.
Positive Experiences
Despite the negative feedback, some customers had positive experiences with friendly staff and enjoyed the food when it was prepared correctly.
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Oscar Ruiz
Feb 17, 2026
5.0
Wendy's un lugar de comida sabrosa cuando voy pido mi ensalada Southwest con spice chicken Nuggets están super sabrosos. Claro también me encantan las amburguesas de ahí siempre pido el combo número uno y le cambio las papas fritas por una papa asada con mantequilla queso crema ummmmm que rico ya se me antojo otra vez . Voy a volver pronto. También en ocaciones llevo a mi familia y en otras ocasiones pido la comida para llevar en casa sorprendo a mi familia cuando llegó con comida de Wendys les encanta ese tipo de sorpresas. Vayan invito a todos les va a encantar. Yo seguro voy a volver Muchas Gracias Wendys. Nos Vemos Pronto.
ML
Melanie Leeson
Feb 9, 2026
5.0
Clean and fast service.
LM
Lorraine Mourning
Feb 7, 2026
3.0
Heading back late from a trip, we decided to stop here for a little something to eat. The restaurant itself was very clean, and the employees were friendly and helpful, but my goodness the mix ups. First of all the guy at the register did not hear my husband ordered the large fries. As soon as we realized what had happened, when we got the tray, my husband reordered the fries, and we sat down. The chili was correct. I opened my burger to find out that it wasn't in fact, plain. My husband took it up to the counter to have it corrected. He sat down to eat his chili and burger, to discover his burger was missing the mayonnaise, but since we had already taken my burger back and were waiting quite a while he did not want to take his back. We were hungry too. Once I got my burger back, it was missing the bacon. My husband just went up and asked if they could just give us a few strips to add to the burger rather than remake it and have that wait, and they did. We still did not have the fries. The fries took a very long time and my husband had to go up and check again on them. By then he was almost completely done with his meal. The food tasted great and obviously the fries were nice and hot when we eventually got them. I was thinking this might just be an off night. Sadly, after reading other reviews, I don't think we will stop here again.
RV
Robert Villarreal
Jan 25, 2026
3.0
Order was wrong but they did fix when I went inside. Good group of kids who try to kake the food correctly.
DD
Daisy
Dec 30, 2025
1.0
They have a problem with plumbing or something. Been there several times and each time it smells like sewage. The last time I ate elsewhere.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is this Wendy's location open every day?
Yes, this Wendy's location is open daily. On Monday, it operates from 12:00 AM to 11:00 PM, and from Tuesday to Sunday, it is open from 9:00 AM to 11:00 PM.
Does this Wendy's offer drive-thru service?
Yes, the Wendy's at 4200 Hwy 528 has a drive-thru available with hours matching the restaurant's operating times.
Can I order Wendy's for delivery or takeout at this location?
Yes, this Wendy's offers both delivery and takeout services. You can order online through their app or website at order.wendys.com.
What meals are served at this Wendy's?
This Wendy's serves breakfast, lunch, and dinner, offering a variety of menu options during these times.
What payment methods does this Wendy's accept?
They accept American Express, Cash, Discover, Mastercard, and Visa for payments.
How can I contact this Wendy's location for questions or feedback?
You can call this Wendy's directly at (505) 771-0805 or reach the Customer Care team via live chat or phone at 888-624-8140. Feedback can also be submitted through their Customer Satisfaction Survey online.
Is breakfast available at Wendy's in Rio Rancho, NM?
Yes, this Wendy's location serves breakfast including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Are there other fast-food restaurants near this Wendy's?
Yes, nearby fast-food options include another Wendy's location and Whataburger, which offer additional choices if you're looking to explore local dining alternatives.
What nearby entertainment options can I visit before or after dining at Wendy's?
The Stage at The Star is a nearby comedy and dance club where you can enjoy entertainment before or after your meal at Wendy's.
Are there financial services close to this Wendy's location?
Yes, nearby financial services include US Eagle Federal Credit Union, Santa Ana Gaming Commission, and H&R Block for banking and tax assistance needs.
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