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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Rio Rancho, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1800 Southern Boulevard Se for the ultimate SONIC experience!
Numerous customers reported rude staff, long wait times, and incorrect orders, indicating a significant problem with service quality.
Food Quality
Many reviews mentioned cold or poorly prepared food, with several customers expressing disappointment over the quality of their meals.
Management Concerns
Several reviews highlighted a lack of effective management, with complaints about understaffing and unprofessional behavior from employees.
Inconsistent Experience
While some customers praised the food and service, many others had negative experiences, suggesting a lack of consistency in service and food quality.
JV
John Vick
2 days ago
1.0
Good food treated me like crap over a 50 cent cheese sauce pretty ridiculous
DB
Danielle Bink
Feb 10, 2026
1.0
The employees are rude they always mess up orders 😒 it always looks dirty inside and out. It's always an hour wait at the least..Thomas i give u a 👍 up you always made me smile with you up beat greeting! They need to replace all staff.
JT
Jasmin Torres
Feb 3, 2026
1.0
I park and order. The past 2 times this place has forgot something of mine. I tell them and they never come with my missing item so I just leave after 10+minutes. If you need a spoon or straw don't expect them to have any extras with them.
TI
the fierce iris
Jan 23, 2026
1.0
This location really needs to be shut down. Ive given this location a few tries and they fail. Every. Single. Time. This time is the last straw and I won't be coming back.
I waited almost a whole hour for our food for me to figure out it was sitting there ready for us for a while, but no one brought it out to us. We pressed the button for us to be ignored so i had to wait until someone walked out for me to ask. Once I asked, the food was brought out right away. Of course our food was cold. My 1 year old was so upset the whole time waiting for food. for me to figure out it was just sitting there, infuriated me being a mom of a hungry child. Everyone else around us was getting their food no problem.
Don't waste your time here, go to McDonald's or something.
VS
Vanessa Sedillo
Jan 18, 2026
2.0
Love the food, but the service needs a major overhaul. Most locations are staffed by teens who don't seem to have much supervision or professional training. Between the bad attitudes and the incorrectly prepared food, it's clear there is a lack of management. I love the menu, but it’s frustrating to wait while employees socialize instead of working. Better management is needed to help these young workers succeed.