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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Rio Rancho, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2321 New Mexico Hwy 528 for the ultimate SONIC experience!
Numerous customers reported extremely slow service, with long wait times for orders and rude interactions from staff.
Food Quality
Many reviews highlighted issues with food being served cold, incorrect orders, and unsatisfactory food preparation.
Customer Experience
Several customers expressed frustration with the lack of responsiveness from staff and management, leading to a negative overall experience.
Staff Attitude
Multiple reviews noted rude behavior from employees, contributing to a poor customer service atmosphere.
AC
Andrew Calzada
2 days ago
2.0
took too long to get order.
MM
Mysterious Mobbers
3 days ago
1.0
They took a little while and when they came they forgot some food items plus a drink. 😟🥤 After opening the meals they were all squished together and there was no flavor whatsoever. 🤢😩
SR
Stephanie Bornman (The Natural Redhead)
3 days ago
3.0
The worker and it's not her fault that our experience was meh. I got the chicken strips, fries and a blast. My daughter got grilled cheese, fries and a shake. It took forever and it wasn't even what we ordered. The girl was sweet and took it back for our correct food but after that long wait the food was not very good at all. For nearly $30 I expected a little bit better.
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C V
Feb 20, 2026
1.0
Tried this location a few times when i stay at the hotel next door and always the same. Fries and tots are barely warm or stale and burgers are the same hardly warm.
TT
Tdub
Jan 24, 2026
1.0
I ordered a coney dog the chili beans were cold and hard and there was a long piece of red hair in my food I showed them and they told me they couldn't do anything about it and no refund. We also ordered ahead of time and showed up 10mins later and my order wasn't even ready.