Sonic Drive-In

3.6
1759 reviews
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Business Details

2321 New Mexico Hwy 528, Rio Rancho, NM
87124, United States
(505) 891-0668
http://www.sonicdrivein.com/locations/us/nm/rio-rancho/2321-new-mexico-hwy-528/store-4273
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About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Rio Rancho, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2321 New Mexico Hwy 528 for the ultimate SONIC experience!

Location

Sonic Drive-In
2321 New Mexico Hwy 528, Rio Rancho, NM
87124, United States

Hours

Reviews

3.6
1,759 reviews
5 stars
704
4 stars
380
3 stars
232
2 stars
115
1 star
328

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude employees, long wait times, and incorrect orders.

Food Temperature

Many customers reported receiving cold or improperly prepared food, leading to dissatisfaction.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.

Staffing Issues

Several reviews mentioned understaffing and employees appearing overwhelmed, contributing to slow service.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed specific menu items like shakes and burgers.
  • KV
    KK V
    Dec 25, 2025
    5.0
    It’s Christmas, I’m pregnant and I had to work too so getting off work I really wanted a twisted flamingo and we ended up getting food with it too but the girly pops were so sweet and their attitudes were in good spirits. I hope they get paid good and all good things come to them for working hard 🫶
  • AA
    Adrian Almeida
    Dec 17, 2025
    3.0
    The only good sonic in town. Seriously. I won't go to any other sonic but this one.
  • MH
    Mike Hawk
    Dec 14, 2025
    1.0
    Order two combos and both were cold, asked to get it remade and employees proceeded to laugh about it.
  • FD
    Frank Dowler
    Dec 9, 2025
    5.0
    You have great people loved dealing with Izzy very sweet kind and professional.
  • GL
    Grace L
    Nov 22, 2025
    5.0
    Excellent customer service, I was served with a smile and charm
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