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Papa Johns Pizza

2.9
(223 reviews)

Business Details

4300 RIDGECREST DR SE, Rio Rancho, NM
87124, United States
(505) 896-4242

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Rio Rancho, NM, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Rio Rancho pizza for any occasion. Call us for pizza delivery in Rio Rancho or stop by 4300 RIDGECREST DR SE for carryout to order the best pizza in Rio Rancho, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
4300 RIDGECREST DR SE, Rio Rancho, NM
87124, United States

Hours

Reviews

2.9
223 reviews
5 stars
80
4 stars
17
3 stars
14
2 stars
20
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly staff and helpful service, others reported rude behavior and poor communication from employees.

Food Quality

Many reviews highlighted issues with food quality, including undercooked pizzas, incorrect orders, and a decline in overall taste.

Cleanliness and Safety

Several customers expressed concerns about hygiene practices, including employees not wearing gloves and unsanitary conditions in the store.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect toppings.
  • PM
    Pamela Montanez
    4 days ago
    2.0
    Stood at counter for like 10 minutes with no response just looked at me. Then a girl (I think), came to counter and asked for my name for the order. Then proceeded to put stickers on a dozen empty boxes, then went to retrieve my pizza. Will not be back. All 5-6 people working but no one at the counter😳😡
  • MC
    M C
    5 days ago
    1.0
    I do not recommend spending your money at this location. When my family and I ordered pizza, it came out with no sauce, was overcooked, and was extremely dry. A topping we paid for was also missing. When I returned to address the issue, the female manager ( no name tag) responded in a very rude and unprofessional manner, yelling across the counter while saying she would remake the order. Due to the way the situation was handled, I did not feel comfortable accepting the replacement order. Customer service should never make guests feel uneasy or disrespected, especially when concerns are being calmly addressed. I also reached out to Rahim Samji, District Manager at Papa John’s, but did not receive a response. Based on this experience, I feel my concerns were not taken seriously. I’m sharing this as a community warning so others are aware before choosing to spend their money here. So sad!
  • JP
    John Perkins
    Feb 1, 2026
    3.0
    The guys working the front counter were really friendly and pleasant. The lady they have answering the phones needs an attitude adjustment.
  • FM
    Felicia Mason
    Dec 30, 2025
    5.0
    Absolutely need to let the whole world know about the🗣️ Superstar⭐ at this location and her amazing team. Let's give it up for Miss 👑AALIYAH ❤️ The way she bringing in the new year with not just this amazing pizza she did for my sister who just dropped a baby early but this WINNING ATTITUDE🫶🏿💪🏿 and the wonderful team that supported her to get it there after delivery of the baby. It is so moving. It is so appreciated. My level of gratitude for this kind of customer service is blown through the roof. This isn't just pizza. This is a real family with real love in everything they do for their customers. Thank you to this wonderful team and the staff that treated us like real family. You have my service forever ❤️ I wish I had a picture of the cookie too they sent, this level of service is breath taking! 🥰😘🫳🏿🎤
  • LD
    LTH Dionne
    Nov 24, 2025
    5.0
    Michael took our order! He was very kind & friendly! He also made sure we got the best deal! We also appreciated the free small pizza for the kids because they colored in the papa John's turkey sheets! My kids loved doing that! Thank you Papa John's!

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Rio Rancho?

Delivery is available from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Can I order Papa Johns Pizza online for delivery or carryout?

Yes, you can order online for both delivery and carryout through Papa Johns' official website or app.

Brand Certified Facts from Papa Johns Pizza

Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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