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McDonald's

3.3
(424 reviews)

Business Details

2151 Northern Blvd NE, Rio Rancho, NM
87124, United States
(505) 892-6857
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
2151 Northern Blvd NE, Rio Rancho, NM
87124, United States

Hours

Reviews

3.3
424 reviews
5 stars
165
4 stars
66
3 stars
39
2 stars
27
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning poor management and lack of training.

Order Accuracy

A significant number of reviews highlighted frequent issues with incorrect orders, including missing items and wrong modifications.

Service Speed

Customers experienced long wait times, particularly in the drive-thru, with some reporting being sent to curbside pickup without receiving their orders.

Cleanliness and Quality

While some customers noted cleanliness and fresh food, others reported unsanitary conditions and poorly prepared meals.

Hours of Operation

Multiple reviews indicated discrepancies with advertised hours, with customers finding the location closed when it was supposed to be open.
  • ML
    Mike Larry
    4 days ago
    1.0
    I ordered online. They could not pull up my mobile order. They said sorry i can't change your order. I explained my order was already paid for. The manager came with a rude attitude. They were beyond rude. I felt so humiliated. They treated me like I was stealing from them. I will be taking my business elsewhere. I'd rather drive the extra 5mins to the other McDonald's where they have friendly staff and management. This is not the first time that I have been treated horrible at this location. Not to mention that you have to wait 20mins to get your food.
  • BR
    Brandi Rocha
    Feb 23, 2026
    1.0
    I am not a person to give reviews but had to on this one. I have been to this location many times because I live in the close neighborhood and my order is 9 out of 10 times wrong. Just recieved a doordash where once again the order is wrong and called the location and the "manager" was not helpful at all and refused to give me his name. Actually hung up on me because I asked. This is just bad business. So disappointed...Would love to speak with the owner if possible.
  • CC
    Catherine Cook
    Feb 12, 2026
    1.0
    We eat here often but today this place was a hot mess! They handed me the wrong order 3x and then the lady at the window got an attitude with me. How are you going to catch an attitude with me when you were the one that gave me the wrong order 3x? It’s really not that hard to check the bags and make sure the right items are in the bag. Then send me to The next window and continue to forget things. How hard can it be to look at the order on a screen and place it in a bag. It’s literally your one and only job. Grown adults getting mad at you because they can’t do their own jobs properly. Do better, be better.
  • JS
    J S
    Jan 29, 2026
    1.0
    There are lots of McDonalds with the same problems. This store I stood there and know one asked if I needed help. Employees looked then walk away. A lady I believe to be the manager during the lunch time looked at me many times and did nothing just laughed and continued her conversation with and another employee. There is way too much talking and not enough working. They concentrate more on drive thru orders than anything else. These stores lack leadership and training and continue guidance. So this manager looks at me goes to her fry station and was handling the fries and was on her cellphone while at the station. No gloves no hand washing. Cellphones contain lots of germs especially being close to our mouths. I stood there long enough to take a picture of her on her phone. I would share a picture but can’t find where to clip it. It doesn’t matter if managers can be on their phone but not while handling food.
  • CS
    Christopher Silva
    Jan 22, 2026
    5.0
    Always quick and orders are always correct at this location. Especially using the mobile app. The app sends your order in according to your location and ETA so as soon as you get in line at the drive through it's being completed by staff. You just give your order number/code, grab a receipt if you want it, and get your order. Your on your on your way in less than a couple minutes during rushes and easily under a minute during mildly paced times. Of course it's McDonald's, so you get what you get in terms of nutrition, so this review is based solely on service, time consumption, and correctness of orders. Im sure if someone was able to provide true nutrition in such a manner they would become rich beyond imagination, though I have the feeling that as a society pressed for time, we have undoubtedly traded quality of nutrition for convienance, time management, and the necessity to ingest something halfway through a work shift. McDonald's is able to check all the boxes except nutrition. Most fast food can't check the same boxs as efficiently and also definitely don't provide nutrition. 🤷‍♂️ not much to do about it without some new revolutionary methods and applications so they get they get the full 5 stars from me.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's dine-in service at 2151 Northern Blvd NE, Rio Rancho?

McDonald's is open 24 hours a day, every day of the week for dine-in service.

When is McDonald's delivery service available in Rio Rancho?

Delivery is available Monday through Thursday and Sunday from 6:00 AM to 10:30 PM, Friday and Saturday from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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