McDonald's

3.5
1788 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2109 Southern Blvd SE, Rio Rancho, NM
87124, United States

Hours

Reviews

3.5
1,788 reviews
5 stars
652
4 stars
395
3 stars
307
2 stars
135
1 star
299

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and unresolved issues with orders.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted.

Food Quality

While some customers enjoyed fresh and hot food, others described it as mediocre or cold.

Management Issues

Several reviews highlighted poor management practices and unprofessional behavior from managers.

Cleanliness and Atmosphere

Some customers appreciated the cleanliness and friendly atmosphere, while others noted issues with service during busy times.
  • CM
    Cassidy Miller
    Nov 14, 2025
    1.0
    This place never has anyone at the front counters. Tons of ppl standing around in the back no one acknowledges you as you stand there. I asked a poor kid running orders outside if they had anyone taking orders up front and he just said “no” I had to yell to a group of ppl standing around talking and ask if I could place an order. They all stared at me like I had 3 heads. Someone finally ran up and took my order. Some ppl still pay in cash and some ppl can’t use the kiosks for various reasons. The customer service at this place doesn’t exist, it’s pretty pitiful.
  • MM
    Mflex
    Nov 3, 2025
    1.0
    Customer service is terrible here, employees are too busy talking to each other to even pay attention to the customers standing at the registers
  • FM
    Frank Miller
    Nov 1, 2025
    1.0
    I went for breakfast and had a mobile order. They gave me the wrong order the girl didn’t even say hi or anything and no have a good day just handed the food out. I never have any bad experiences here but when I went in to fix it the dude at the front literally just said okay and never told his team about my wrong order. I waited 30 minutes and no one even comes up to you to ask if you need anything or waiting on something. Very disrespectful too I heard one of the managers say “well they should have said something” well maybe you should tell your team to communicate I told them twice about my order and nothing was done.
  • NC
    Nutella Cats
    Oct 30, 2025
    1.0
    A couple days ago I went to get some food from the drive through and the girl taking my order was very rude and was rushing me moving on to handing my order out she was very hostile and she ended up spilling my drink on me and when I asked for her name she was very rude about it and walked off the next girl who came was very understanding about my situation and make sure I was taken care of when I asked for the young lady’s name she said it was celestyne I would advice to keep your employees in there place.
  • FA
    FPV Arborist
    Oct 19, 2025
    1.0
    No customer service no more customers. They forgot who they are. Fast food should be fast not cold, smashed or just not what you ordered

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Rio Rancho, NM?

McDonald's in Rio Rancho is open 24 hours a day, 7 days a week.

What hours is the drive-thru at this McDonald's location open?

The drive-thru is open 24 hours a day, every day of the week.