Location.com logo
Brand Certified

Dairy Queen Grill & Chill

4.0
(1127 reviews)

Business Details

2116 Southern Blvd SE, Rio Rancho, NM
87124-3728, United States
(505) 994-2044
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
2116 Southern Blvd SE, Rio Rancho, NM
87124-3728, United States

Hours

Reviews

4.0
1,127 reviews
5 stars
611
4 stars
247
3 stars
94
2 stars
42
1 star
133

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Inconsistencies in food quality were noted, with complaints about melted ice cream, incorrect orders, and unsatisfactory food preparation.

Cleanliness

Several customers reported unsanitary conditions in the restaurant, including dirty tables and restrooms.

Positive Experiences

Despite the issues, some customers praised the food quality and friendly service from specific employees, indicating that there are positive experiences to be had.
  • HC
    Haley Chavez
    Feb 15, 2026
    1.0
    I usually love Dairy Queen, but this location has been incredibly frustrating. I’ve tried three times to get the “2 for $6 cupcakes,” and each time there’s been an excuse: first, they were “out of stock,” then I was told they wouldn’t be ready until 4:30 PM even though I saw them being made, and most recently, I ordered at 5 PM and was again told they were out of stock. If cupcakes are being made at 4:30, they should absolutely be available by 5. This repeated inconsistency is disappointing and shows a complete lack of reliability, making it impossible to trust this location for advertised items.
  • HL
    Harmonee Lisa
    Feb 10, 2026
    1.0
    Madelayne at the front idk if she’s new but she had no customer service manners at all, I asked for a part of my order to be remade and she tried to cover it up as she made a new one for me. Also their parking lot had a funky smell to it as well!
  • ZY
    Zachery Yocom
    Jan 28, 2026
    1.0
    Tried ordering on the App a chocolate soft serve dipped in cherry cone but the app said the store was closed at 830. Went through drive through and they are open. Tried ordering same thing and they say they cant make it because of cross contamination even though the app let's me do it. Get a blizzard and try to pay and now they dont take Discover or Capital One. Nobody can explain either situation. A bunch of kids running the place with no adult supervision.
  • SJ
    Susie J
    Jan 16, 2026
    5.0
    The food was delicious. I had the $7.00 burger, fries, soda AND an ice cream with chocolate. What a deal. Jazmin was super nice. I saw her attending to other people as well (elder people 😊).
  • LL
    Lynn
    Jan 13, 2026
    1.0
    Google says the drive through closes at 10 PM. Pulled up to the drive through lane at 9:22 PM and there were cones out. Tried to call the restaurant and no one answered the phone.So much for getting a sweet treat. Just ended up wasting gas 👍🏻

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: