McDonald's

3.4
3383 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
542 Clayton Rd, Raton, NM
87740, United States

Hours

Reviews

3.4
3,383 reviews
5 stars
1,122
4 stars
751
3 stars
603
2 stars
287
1 star
620

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over an hour for their orders.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers receiving incorrect orders or items that were not fresh.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables, floors, and bathrooms, contributing to a negative dining experience.

Customer Service

There were multiple complaints about rude staff and poor customer service, with some customers feeling ignored or mistreated.
  • CC
    Carlo Crespo
    Jan 3, 2026
    1.0
    Muy mal servicio y mala calidad en la amburguesa y lo que ofertan en la pizarra no tiene nada de igual a lo que te dan
  • IE
    Iris Edwards
    Dec 31, 2025
    4.0
    Just stopped in quickly as I was traveling back home from Colorado to New Mexico. They got my order wrong but they made it right immediately. Very friendly employees. Oh and the Sprite dispenser sticks so my hand got a shower. Over all it was a good experience. Sometimes things happen and you just have to roll with it and praise the Lord anyway.
  • KB
    Kila Bach
    Dec 30, 2025
    1.0
    We stopped here while staying in Raton. There aren’t many options for dining and we thought it would be quick and we’d know what to expect. Boy, were we wrong! Our order was missing 5 out of the 11 items. This meant two people had no food and we had to break up the rest of the order. The bag was sealed so we didn’t think to check it. That’s our fault, we should’ve checked. The food we did get was awful! 3 chicken sandwiches that were rock hard you couldn’t even bite into them. The chicken strips varied- some were burt to a crisp while others were raw and the sauces we picked weren’t even the correct selections. Do yourself a favor and go somewhere else. The dining area was a mess and the trash cans were all overflowing. The staff was not friendly and could definitely use a customer service course! It wasn’t even that busy at 8pm, so there is no reason we should have been missing food, the restaurant wasn’t being cleaned, and the food could have been fresh. This place is not worth the headache! We ended up throwing everything away for fear of getting sick!
  • KB
    Kent Beedle
    Dec 30, 2025
    3.0
    It's McDonalds so you can't expect much. Food was mediocre as always but my granddaughter and I didn't have many choices on Christmas Eve. Food took a long time to get but we had time. I wish Whataburger would open in Raton and show them what food and service should be.
  • TT
    Tawni Trujillo
    Dec 28, 2025
    1.0
    I would highly recommend to AVOID this location. I waited in the drive thru line for over one hour. My order was wrong when I finally received my food. The fries were cold and stale tasting. The hamburger wasn’t even warm. I asked for fresh fries and was still given COLD fries. I was traveling through the state and this seemed to be the fastest most affordable thing to choose to eat and at this point I should’ve just stayed hungry because I didn’t eat any of this food anyway. Complete waste of my money and my time.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's drive-thru at 542 Clayton Rd, Raton, NM?

The McDonald's drive-thru is open daily from 5:00 AM to midnight.

Is the McDonald's at 542 Clayton Rd open for dine-in service?

This location does not list dine-in hours; however, the drive-thru is open daily, and curbside pickup is available.