Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,297 reviews
5 stars
481
4 stars
286
3 stars
222
2 stars
110
1 star
198
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and forgotten sauces.
Service Speed
Customers frequently mentioned slow service, with long wait times for food, especially during busy hours.
Food Quality
There were mixed reviews on food quality, with some customers receiving cold or poorly prepared items.
Staff Attitude
While some reviews praised friendly staff, others noted rudeness and lack of motivation among employees.
Cleanliness
The cleanliness of the restaurant was inconsistent, with reports of dirty tables and trash in the dining area.
- MGMelissa GarzaNov 17, 20255.0I want to give Kudos to a girl named Kennedy for taking my order through the drive through and got it correct the first time and I did not have to repeat myself 10 times!.thank you for paying attention!
- WGWarren GNov 14, 20251.0I asked for an adult sized ice cream and they give me the excuse policy says i can't do more than 3 swirls. 🤦🏾 Then when i asked to speak with the manager, she came to talk to me about it and she doesn't bring the pie I ordered with her 🤷🏾 the LITTLE THINGS that matter. Js Clean clean establishment because of elveria. Yet all the teens were standing around watching her Elveria work work work. She's needs a raise. Js.
- BPBarbara ParksNov 5, 20251.0Food wasn't good at all,tastes old and nasty
- JLJason LansingOct 22, 20251.0I have been waiting over 30 minutes for my food after they gave me half the order at the window and told me to pull around to a parking spot. I parked and just called after waiting for 30 minutes and I had to give them the order again
- CECathi Espinoza-StaleyOct 19, 20251.0For starters i walked in and greeted The gentleman at the counter. He said morning, but just looked if he was unhappy to completely be there and taking orders. Got my order at the front counter. My hot food was given to me before my frozen drinks were finished being blended cause they couldn't figure out what drinks went to what order. I then got into my car to take the order home. My hashbrowns were not in hash brown sleeves. And when I got home, my steak bagel sandwich had no sauce on it, and the bagel was really hard. After being up charged for the two frozen drinks with the meals. $22 to get home and have my hashbrowns naked in the bag in no sleeves. And my sandwich be incorrect. It is very frustrating. Also, because this location was absolutely not busy maybe two cars in drive thru. and its 7:19 am in the morning ive notcied more and more on days when its super early and super late and the younger people are working my food is always cold. messed up or the food just really sucks and isnt fresh. do better Mcdonalds!
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's in Portales, NM?
McDonald's in Portales, NM is open daily from 4:00 AM to 1:00 AM.
What are the delivery hours for this McDonald's location?
Delivery is available Monday to Thursday and Sunday from 5:00 AM to 11:30 PM, and on Friday and Saturday from 5:00 AM to 12:30 AM.
Does this McDonald's have a drive-thru service?
Yes, the drive-thru at McDonald's in Portales is open every day from 4:00 AM to 1:00 AM.
What types of payment methods are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's food online or through an app?
Yes, you can order via their website, the McDonald’s app for iOS or Android, or through their delivery service link.
What services are offered at this McDonald's?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located in Portales, NM?
McDonald's is located at 1020 W 1st Ave, Portales, NM 88130, USA.
What nearby fast food options are available around this McDonald's?
Nearby fast food options include Burger King, Taco Bell, Subway, and another McDonald's location.
Are there any nearby convenience or grocery stores close to this McDonald's?
Yes, nearby stores include Dollar Tree, Dollar General, Allsup’s convenience store and gas station, and Watermill Express specialty grocery store.
What nearby services can customers visit before or after McDonald's?
Customers can also visit Soapy Springs Car Wash, Raigan’s Hair & Nails, Sylvia’s Beauty Salon, and M and M Laundry near McDonald's.