Brand Certified
McDonald's
3.6(1314 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1020 W 1st Ave, Portales, NM
88130, United States
Certified by McDonald's • Mar 01, 2026
(575) 359-0204
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.6
1,314 reviews
5 stars
489
4 stars
289
3 stars
222
2 stars
113
1 star
201
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and frequent mistakes in drive-thru and mobile orders.
Service Speed
Customers frequently mentioned long wait times, especially when asked to pull into parking spots, leading to frustration.
Food Quality
Feedback on food quality was mixed, with some praising freshness while others complained about cold or poorly prepared items.
Staff Attitude
While some reviews highlighted friendly and attentive staff, others noted rudeness and lack of motivation among employees.
Cleanliness
The establishment was noted for its cleanliness, particularly in restrooms, but there were complaints about the dining area being messy.
- SKsarah knight3 days ago1.0Meat not done got cherry pie instead of apple.
- AMAmanda M3 days ago2.0There is absolutely no reason for an order of 1 Carmel frappe should head waiting in the pick up spot for 20 minutes after paying and ordering through the drive thru and being asked to wait. I had to ask an employee delivering the 7th order after us if we could finally get the frappe and she told me everyone inside wouldn’t tell her where it went or who it was for. Absolutely uncalled for.
- OSOscar SallgadoFeb 17, 20264.0No different then other McDonald's but clean restrooms and fast food
- AGArthur GonzalesJan 27, 20265.0Great food
- RBRussell BizzellJan 11, 20262.0Foods pretty good and mostly accurate but you get told to pull into one of the mobile pickup spots and you always wait 6-10mins on your order I dont know if theirs a drive thru time bonus or something but its really annoying and if you want to add something you have to jump back in line and restart the process again even for a simple coffee
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's in Portales, NM?
McDonald's in Portales, NM is open daily from 4:00 AM to 1:00 AM.
What are the delivery hours for this McDonald's location?
Delivery is available Monday to Thursday and Sunday from 5:00 AM to 11:30 PM, and on Friday and Saturday from 5:00 AM to 12:30 AM.
Does this McDonald's have a drive-thru service?
Yes, the drive-thru at McDonald's in Portales is open every day from 4:00 AM to 1:00 AM.
What types of payment methods are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's food online or through an app?
Yes, you can order via their website, the McDonald’s app for iOS or Android, or through their delivery service link.
What services are offered at this McDonald's?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located in Portales, NM?
McDonald's is located at 1020 W 1st Ave, Portales, NM 88130, USA.
What nearby fast food options are available around this McDonald's?
Nearby fast food options include Burger King, Taco Bell, Subway, and another McDonald's location.
Are there any nearby convenience or grocery stores close to this McDonald's?
Yes, nearby stores include Dollar Tree, Dollar General, Allsup’s convenience store and gas station, and Watermill Express specialty grocery store.
What nearby services can customers visit before or after McDonald's?
Customers can also visit Soapy Springs Car Wash, Raigan’s Hair & Nails, Sylvia’s Beauty Salon, and M and M Laundry near McDonald's.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website