Numerous reviews highlighted consistently poor service, including long wait times, unresponsive staff, and rude interactions.
Food Quality
Many customers reported cold, undercooked, or incorrect food orders, with some expressing disappointment in the overall quality of the meals.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Staffing Issues
Customers noted that the restaurant appeared understaffed, leading to slow service and a lack of attention to customers.
Positive Staff Experiences
A few reviews praised specific staff members for their excellent service, indicating that while the overall experience was poor, some employees stood out positively.
AS
Angelica Serrano
Dec 30, 2025
1.0
it looked like it wasn’t busy so we stopped for some wings , we were waiting in the waiting area for about 10-15 minutes before we left because no one came up to greet and say “hey it might be a couple of minutes “ or to seat us . I’m sure the food would’ve been good and nothing against any of the workers but we found it bit rude .
JR
J. R.
Dec 29, 2025
4.0
Ash was awesome and so swamped. Need more help
PP
pilon pilon
Dec 28, 2025
1.0
Too dirty and slow service
DG
D G
Dec 13, 2025
1.0
I've been there 3 times and every time it's a terrible experience. Staff doesn't greet you, fries & food all over the floor, food is served cold, and even with to-go orders it was terrible. I had to wait 10-15min for someone to finally come out and give me cold food and I was missing items from my order. I've been to multiple buffalo wild wings but for some reason this one is consistently bad. Not going back for sure. If you want good wings without the headache, wing stop 2min down the road is 1000% better.
KS
Kristina Schulz
Nov 23, 2025
1.0
We went in and waited about 10 minutes in a line with several other families just to be seated. Our friend eventually decided to find a table on her own because no one was helping us. The table wasn’t clean, which wasn’t surprising since we had to seat ourselves.
The staff told us they were “very busy because of a game,” but there were actually more empty tables than full ones, and only one waitress seemed to be working. The others were standing around talking. We ended up waiting over an hour for our food, and when it finally came out, it was overcooked. Some of the wings barely had any meat—just fried batter.
Partway through the meal, my husband took our son to the bathroom and came back saying it was terrible: urine on the walls, a sticky floor, and just overall disgusting. When I went to the women’s bathroom later, it was a little better, but still not very clean. Walking back to our table, I noticed how dirty the whole restaurant was—trash and food everywhere, and no staff in sight.
After we finished and paid, we were outside talking with our friends (who also had a bad experience), and we saw most of the workers out back taking a break together. Meanwhile, the restaurant inside looked completely neglected.
Overall, this was one of the worst visits we’ve had to Buffalo Wild Wings.