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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Los Alamos, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1695 Trinity for the ultimate SONIC experience!
Customers frequently reported extremely long wait times and poor service, with many leaving without placing orders due to lack of attention.
Food Quality
Food quality was inconsistent, with several complaints about cold items and incorrect orders.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, overall staffing issues contributed to the poor service experience.
Operational Problems
Many stalls were reported as broken, and customers faced difficulties with the ordering system, leading to frustration.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and perceived value for money.
HH
Hooplord
Jan 4, 2026
5.0
This place serves stuff that no other place in Los Alamos does
ZW
Zack Wright
Jan 4, 2026
3.0
Its okay, nothing special
TT
trevin1957
Dec 7, 2025
1.0
Pulled in, hit the button, and was told they'd be right with me. Then the light went out. Gotta hit it again. Same thing. After that the light kept flashing so I'm still good. Light goes out. Try one more time and try to tell them what it's doing. Didn't hear me. No other open stalls so I wave down an employee and let them know. She just said they're really busy so I'll have to wait and try another stall. I appreciate it but 30 minutes is a while to wait and to presumably be put back to the end of the line each time.
LA
Lizeth Acosta
Dec 5, 2025
5.0
Always a god experience:) we get our food on time and is yummy
KA
Kevin Archuleta
Nov 23, 2025
1.0
Waited 10 minutes for help, literally no one else in the stalls, employee rude stated only two of them are working and refused to take my order 11-23-25 5:40pm. Worst customer service ever here