Our mission is to introduce high-quality, innovative tea beverages through unique {RARE} brewing technologies. Quality is the heart of our business. We use locally sourced fresh fruits and source our teas directly from the world's best tea farmers. All our beverages are made with the best ingredients. We use real Cane Sugar, in house fruit jams/ purees, and Organic milk. Good Tea is Abundant, Great Tea is RARE
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.