Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported consistent issues with incorrect orders, including missing items and wrong modifications.
Service Quality
Many reviews highlighted poor customer service, including rude staff interactions and slow response times.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold or stale items and inconsistent preparation.
Cleanliness
Some customers noted that the restaurant was clean, while others reported issues with cleanliness and maintenance.
Mobile Ordering Issues
Several reviews indicated problems with mobile orders, including long wait times and incomplete orders.
SS
Shane Storm
Feb 17, 2026
5.0
Thank you for the paperclip! I needed it way more than you realize 😆
N1
Nike 12345
Feb 5, 2026
2.0
the food isn’t terrible, definitely a hit or miss. their customer service isn’t the best. i made a mobile order so i can pick it up after i work late, but they had closed the store early. i was informed that id receive a refund but after speaking with my bank, they didn’t notice a refund pending or anything. called to try and get some help but the manager just said she didn’t see the order, then she tried to act confused and insinuating they never closed early. not angry but definitely disappointing. shouldn’t have to drive extra miles just to get decent food and service. maybe they need to find a way to close the mobile app if they plan on closing before their posted times.
HP
Henry Parra
Jan 31, 2026
5.0
Though, I won't eat hamburger for the added fat used to create/make the product. However, Since my Deer Chihuahua was a pup, I'd stop for a coffee and gotten him a plain cheeseburger at the Golden Arches anytime we travel. He wont eat 🍔 from the other guys 🤷🏻
AH
Amy Hoerner
Jan 31, 2026
2.0
I have been to this McDonald's three times now and every time they get my food wrong. Last night I ordered a quarter pounder with no cheese and no mustard and it came with two slices of cheese but they did manage to not have the mustard on there. The fry boxes are barely even full. Even though they make you wait extra time for your food nothing is super hot it's all just barely warm I will be going to other McDonald's in Las Cruces from here on out
KT
K TJ
Jan 30, 2026
1.0
The lady in the drive through which is the “manager” had an attitude because she only gave us 2 sauces for a 20 piece nugget and wanted to be sassy about it and say we could pay 38 cents for an extra sauce after we had already paid for our order. When we placed the order we asked for 3 different sauces . She was very rude and unprofessional and that is my main complaint. You shouldn’t smirk and smile at unhappy customers, as a good manager you correct the problem . Shame on her.