Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including forgotten orders, rude staff, and long wait times.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about stale or cold items, while some praised fresh fries and breakfast sandwiches.
Cleanliness
The cleanliness of the location received mixed feedback, with some customers noting it was clean, while others reported dirty tables and unsanitary conditions.
Customer Experience
Several customers expressed frustration with the overall customer experience, citing rude interactions and lack of responsiveness from staff.
BS
Brysen Soiles
Feb 24, 2026
1.0
Forgot our order, didn’t even fill up our drinks, weren’t given straws, and five fries inside the bag of fries!!
JG
Jesus Gallegos
Jan 27, 2026
1.0
I have been slow to leave a review I have been very patient with this location I started going on Sundays to location because of convenience of store first I have a bad back and have had surgery I got mad when the employees was mopping the front door like really there was no rain outside I almost slipped also I hate how when they give you your food and it for go basically you have to get your own straws the app sometimes doesn't work Sunday it didn't work nor for mobile order I should of took a screenshot normally they honor coupons this time they didn't it wouldnt even work for mobile I wanted to do in person because it was for someone else and didn't want to use my card and sometimes after your drink is made you have to also wait a few minutes looking at it before they give it to you I have had it I waited on the review to calm down I should of gotten the screenshots but I told corporate I'm tired of this people
DR
Donnie Redman
Jan 17, 2026
1.0
I came here to pick up a DoorDash and the lady was too busy play8ng on here phone to ask me if I needed help. She even finished the order and put it in the back while I was standing there. Some lady came in and she stopped what she was doing to ask her if she needed help as soon as she walked in. Sexist and too lady to work and just plays on there phone. She was even on her co workers phone. I wouldn't recommend this location. The one on Missouri has better service.
RG
Roel Guerra
Jan 16, 2026
5.0
Favorite place to get coffee and an egg sausage mcmuffin in town.
FD
Frank “FrankoNM” Dodd
Dec 26, 2025
1.0
After the response from McDonald's, I actually had to reduce may rating (pretty hard to do given the initial rating!). Here's *MANDATORY* questions I was asked for in their response:
* Contacting McDonald's about a previously reported case?
* Please select a feedback category
* What is your feedback about?
* What type of feedback do you have?
* Please specify your feedback
* Enter store number from receipt
* How did you place your order?
* How did you pick up your order?
*Visit Date (MM/DD/YYYY)
*Visit time (hh:mm)
*AM/PM
* Please provide more details about your feedback
* First Name
* Last Name
* Personal Email
15 Mandatory Questions!!! Maybe the shift manager insisting that I take food and throw it away was the better part of my transaction.
Oh, I forgot this statement from McDonald's:
YOUR RESPONSE TO THIS QUESTION MAY REQUIRE YOU TO ANSWER ADDITIONAL QUESTIONS.
I'm sorry, I thought I was your customer. Since when is a customer *REQUIRED* to answer your questions? Your location failed in the simplest standards of accommodation. Accept the fact, and move on. Just try to do better in the future.
This McDonald's location has been having some problems the last few months. Starting with a shift manager that insisted on serving me food I didn't want. I don't eat the McNuggets, but they come with the meal. I asked they not be served, so I wouldn't have to throw them away. The manager said they were part of the meal and she was going to serve them to me even if I just threw them away. Really? That's how you treat a customer? You don't belong anywhere in customer service!!!
With managers like that, it's no wonder they can't even keep soda stocked. No DrPepper again today? Does anybody do inventory and ordering before you're out of product? The shift manager didn't even know they were out today, until I ordered and an employee told her there was none. So, I was served a coke and was told if it didn't taste right, to let them know. No, it didn't taste "right". It was a lot of club soda, with a little coke syrup.
What are the regular operating hours for McDonald's at 1751 E University Ave in Las Cruces?
McDonald's at this location is open every day from 6:00 AM to 10:00 PM.
Is drive-thru service available, and what are its hours?
Yes, the drive-thru at this McDonald's is open daily from 6:00 AM to 10:00 PM.
Can I order McDonald's food for delivery or curbside pickup?
Yes, this McDonald's offers delivery, same-day delivery, curbside pickup, and no-contact delivery services.
How can I place an order online for delivery or pickup?
You can place your order online through the delivery URL: https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on Apple and Android devices.
What payment options does McDonald's at this location accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where can I view the full menu for McDonald's?
The full menu can be viewed online at: https://www.mcdonalds.com/us/en-us/full-menu.html
Does McDonald’s offer any rewards or loyalty programs?
Yes, you can earn points for free food through the MyMcDonald's Rewards program. Details are at https://www.mcdonalds.com/us/en-us/mymcdonalds.html
What nearby places can I visit after dining at McDonald's?
Nearby places include Lorenzo's Ristorante Italiano for Italian food, Schlotzsky's sandwich shop, and Milagro Coffee Y Espresso for coffee and smoothies, all within walking distance.
Are there convenient places to shop or entertain nearby McDonald's?
Yes, you can visit Pan-Am Plaza shopping center, JOANN Fabric and Craft Stores, or enjoy entertainment at Aggies' Axes axe throwing venue nearby.
How can public transit passengers find McDonald's at 1751 E University Ave?
McDonald's is close to campus landmarks like Campus Bookstore and nearby coffee shops such as Starbucks and Milagro Coffee Y Espresso, making it easy to find after visiting these spots.
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