Location.com logo
Brand Certified

McDonald's

3.5
(1156 reviews)

Business Details

1751 E University Ave, Las Cruces, NM
88005, United States
(575) 532-1244
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1751 E University Ave, Las Cruces, NM
88005, United States

Hours

Reviews

3.5
1,156 reviews
5 stars
439
4 stars
237
3 stars
195
2 stars
80
1 star
205

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including forgotten orders, rude staff, and long wait times.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about stale or cold items, while some praised fresh fries and breakfast sandwiches.

Cleanliness

The cleanliness of the location received mixed feedback, with some customers noting it was clean, while others reported dirty tables and unsanitary conditions.

Customer Experience

Several customers expressed frustration with the overall customer experience, citing rude interactions and lack of responsiveness from staff.
  • BS
    Brysen Soiles
    Feb 24, 2026
    1.0
    Forgot our order, didn’t even fill up our drinks, weren’t given straws, and five fries inside the bag of fries!!
  • JG
    Jesus Gallegos
    Jan 27, 2026
    1.0
    I have been slow to leave a review I have been very patient with this location I started going on Sundays to location because of convenience of store first I have a bad back and have had surgery I got mad when the employees was mopping the front door like really there was no rain outside I almost slipped also I hate how when they give you your food and it for go basically you have to get your own straws the app sometimes doesn't work Sunday it didn't work nor for mobile order I should of took a screenshot normally they honor coupons this time they didn't it wouldnt even work for mobile I wanted to do in person because it was for someone else and didn't want to use my card and sometimes after your drink is made you have to also wait a few minutes looking at it before they give it to you I have had it I waited on the review to calm down I should of gotten the screenshots but I told corporate I'm tired of this people
  • DR
    Donnie Redman
    Jan 17, 2026
    1.0
    I came here to pick up a DoorDash and the lady was too busy play8ng on here phone to ask me if I needed help. She even finished the order and put it in the back while I was standing there. Some lady came in and she stopped what she was doing to ask her if she needed help as soon as she walked in. Sexist and too lady to work and just plays on there phone. She was even on her co workers phone. I wouldn't recommend this location. The one on Missouri has better service.
  • RG
    Roel Guerra
    Jan 16, 2026
    5.0
    Favorite place to get coffee and an egg sausage mcmuffin in town.
  • FD
    Frank “FrankoNM” Dodd
    Dec 26, 2025
    1.0
    After the response from McDonald's, I actually had to reduce may rating (pretty hard to do given the initial rating!). Here's *MANDATORY* questions I was asked for in their response: * Contacting McDonald's about a previously reported case? * Please select a feedback category * What is your feedback about? * What type of feedback do you have? * Please specify your feedback * Enter store number from receipt * How did you place your order? * How did you pick up your order? *Visit Date (MM/DD/YYYY) *Visit time (hh:mm) *AM/PM * Please provide more details about your feedback * First Name * Last Name * Personal Email 15 Mandatory Questions!!! Maybe the shift manager insisting that I take food and throw it away was the better part of my transaction. Oh, I forgot this statement from McDonald's: YOUR RESPONSE TO THIS QUESTION MAY REQUIRE YOU TO ANSWER ADDITIONAL QUESTIONS. I'm sorry, I thought I was your customer. Since when is a customer *REQUIRED* to answer your questions? Your location failed in the simplest standards of accommodation. Accept the fact, and move on. Just try to do better in the future. This McDonald's location has been having some problems the last few months. Starting with a shift manager that insisted on serving me food I didn't want. I don't eat the McNuggets, but they come with the meal. I asked they not be served, so I wouldn't have to throw them away. The manager said they were part of the meal and she was going to serve them to me even if I just threw them away. Really? That's how you treat a customer? You don't belong anywhere in customer service!!! With managers like that, it's no wonder they can't even keep soda stocked. No DrPepper again today? Does anybody do inventory and ordering before you're out of product? The shift manager didn't even know they were out today, until I ordered and an employee told her there was none. So, I was served a coke and was told if it didn't taste right, to let them know. No, it didn't taste "right". It was a lot of club soda, with a little coke syrup.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1751 E University Ave in Las Cruces?

McDonald's at this location is open every day from 6:00 AM to 10:00 PM.

Is drive-thru service available, and what are its hours?

Yes, the drive-thru at this McDonald's is open daily from 6:00 AM to 10:00 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: