Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,405 reviews
5 stars
533
4 stars
288
3 stars
244
2 stars
106
1 star
234
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food being cold, overcooked, or incorrect, leading to dissatisfaction.
Service Issues
Many reviews highlighted poor service, including long wait times, incorrect orders, and rude staff interactions.
Staff Friendliness
Despite service issues, some customers praised specific employees for their friendliness and helpfulness.
Management Concerns
Several reviews pointed to poor management practices, particularly during busy hours, affecting overall service quality.
Pricing Concerns
Customers expressed frustration over rising prices and perceived value for money, especially given the quality of food.
- JJJflei5 days ago1.05 parked cars waiting for food. 30 minute wait.
- MOmarcy olsufkaNov 10, 20255.0Friendly and prompt service food was good
- GGGOct 8, 20251.0Frankly I don't even think our reviews get noticed or if the higher up in the corporate office even cares because in the end we keep going back in hopes our order is done fresh and not missing anything. It had been so long since I been to one that I forgot why I don't go there anymore. I'm so disappointed right now I just want to cry! I had asked for fresh fries and they were cold as hell, to top it off, my chicken was really hard who knows how long it had been sitting in their warmer for. I am so tired I really didn't want to go back and show them. Mc D's is not worth going to and paying for their ridiculous high priced deluxe meals etc.. I gave a piece to my dog and he spit it back out. I don't want to blame every employee but definitely your night shift manager at the El Paseo location in Las Cruces NM poor management poor food and all!
- MTMelissa ThompsonOct 1, 20253.0If I order through the app & take the offered option of having it delivered directly to my table I expect that to happen, not to have my name shouted across the busy store from behind the counter. The fact that I'm disabled shouldn't even play in at this point because deliver to table is an option already offered to everybody & is therefore part of your job! I saw the message asking me to submit more info but that isn't a link to follow & it won'tet me copy & paste. Went to send info through the app but it wants the store # from my receipt, which I don't have because I ordered through the app. I'm giving up at this point.
- TFTina FarleySep 24, 20255.0This McDonald’s has the most friendliest employees working there, I especially love how Hemma and Mari were so sweet and went beyond their duties to help me of getting my BTS collection no complaints or rudeness when talking to them did everything to make my day. The other McDonald’s were not so accommodating they were simply rude and so unprofessional and went by their own rules and not friendly at all. But Hemma and Mari were the best and very professional, they totally made a great impression on me on how managing a business should be. So thumbs up to these to young ladies. Thank you for your wonderful service. I will definitely keep going back to your store often.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 1620 El Paseo Road, Las Cruces?
McDonald's is open daily from 6:00 AM to 10:00 PM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 6:00 AM to 10:00 PM.
Can I get delivery from McDonald's in Las Cruces and what are the delivery hours?
Yes, delivery is available daily from 5:30 AM to 10:00 PM through McDelivery service.
What ordering options are available for McDonald's customers?
You can order through the McDonald's app (iOS and Android), online ordering link, curbside pickup, contactless delivery, and same-day delivery.
What payment methods does McDonald's accept at this location?
Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location offers a drive-thru service.
What services and amenities can I expect at the McDonald's on El Paseo Road?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
Are there any fast food restaurants near McDonald's at 1620 El Paseo Road?
Yes, nearby fast food options include Sonic Drive-In, Little Caesars Pizza, Taco Bell, and Golden Star Express.
Where can I find automotive services near McDonald's in Las Cruces?
Nearby automotive services include U-Haul Moving & Storage at El Paseo, SoBellas Home Services, O'Reilly Auto Parts, and AutoZone.
What nearby facilities could be useful for a customer visiting McDonald's at El Paseo Road?
Nearby useful facilities include Las Cruces Urgent Care, Las Cruces High School, and Redbox kiosk for rentals, which might be convenient before or after your visit.