Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Las Cruces, NM for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
718 reviews
5 stars
370
4 stars
132
3 stars
79
2 stars
36
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Order Accuracy
Many customers reported issues with incorrect orders and items missing from their purchases, leading to frustration.
Staffing Issues
Several reviews mentioned that the location is often understaffed, contributing to long wait times and poor service.
Food Quality
Customers frequently complained about stale donuts and inconsistent food quality, with some items being served cold or burnt.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed the coffee and donuts when the service was good.
- NBNancy BenavidezNov 13, 20251.0They never get your order correct what so ever. Worst customer service, the whole team is extremely unprofessional. Take your business anywhere else. My coffee order never correct. But its Cruces nothing good comes out of this place.
- GLGriselda LevarioNov 6, 20255.0I LOVE DD!!!
- RARodolfo AguilarOct 29, 20255.0Friendly staff
- SPSarahi PorrasOct 27, 20251.0I went and ordered three regular coffees. And the girl that was taking my order was misplacing the order on the screen couple of times. After I pulled up, I told her she added a fourth drink. Then they ask me to pull up forward when there was no one behind me. I told them no and why since there is no one behind me. I guess the manager or someone else came and just told us to pull up front because they have to keep up their drive thru time. I stated that did not make any sense since first there is no one behind us and secondly, if they are trying to meet their drive thru time they should have my drinks ready. This girl kept saying the same things, so with the wasted time we were discussing they could have already made the drinks. So I just asked for a refund. Never coming back to this place. The Dunkin on Lohman has way better costumer service and they are always stock on donuts and drinks. You can definitely see the difference in management.
- IEI ESep 25, 20251.0Worst customer service ever. Went yesterday and simply ordered a hot chocolate… with almond milk… with a shot of espresso. It was like pulling teeth and my drink could not be made because I guess it’s too hard to make or because the employee was by herself which isn’t an excuse to be rude. I literally ordered this drink yesterday but apperently they’re under new management and that’s why I can’t get the drink I always order? When I asked for the manager she said there’s no manager available. When I asked for the managers WORK EMAIL she said she wasn’t giving out any personal information. When I asked for her name she said she wasn’t giving out any personal information and any information I want I can wait outside all night for because she’s not giving it to me. Yet when I told her I called the lohman location already then she gave me her managers email. Crazy how many hoops I had to loop through for a lousey drink. Customer service is absolute trash.
Frequently Asked Questions About Dunkin'
What are the operating hours for this Dunkin' location in Las Cruces, NM?
Dunkin' in Las Cruces, NM is open daily from 4:00 AM to 9:00 PM on weekdays and from 5:00 AM to 9:00 PM on weekends.
Does this Dunkin' offer delivery and curbside pickup services?
Yes, this location offers both delivery and curbside pickup services.
What kind of meals are served at Dunkin' in Las Cruces?
This Dunkin' serves breakfast, lunch, and brunch.
What specialty items can I find at this Dunkin' location?
Specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order ahead using a mobile app for this Dunkin'?
Yes, you can order ahead fast using the Dunkin' mobile app available on both Apple App Store and Google Play Store.
Does the Dunkin' at 2527 N Main St have a drive-thru?
Yes, this Dunkin' location has a drive-thru for convenient service.
What new holiday drinks are currently available at this Dunkin'?
You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on the holiday menu.
Are there any nearby places where I can get a haircut or grooming after visiting Dunkin'?
Yes, after your visit to Dunkin', you can go to nearby Obi's Barbershop or Style America for haircuts, or visit Classy Canines Spa & Salon for pet grooming.
What nearby dining options are available around this Dunkin' location?
Nearby dining options include Subway and Taco Bell, both fast food restaurants close to Dunkin'.
How can I get to this Dunkin' location if I am using public transportation or looking for nearby services?
While public transit specifics aren't listed, Dunkin' is near places like The UPS Store for shipping needs and Metro by T-Mobile for mobile services, which may help you navigate the area.