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Brand Certified

Chipotle Mexican Grill

3.9
(1046 reviews)

About

Mexican Restaurant
Chipotle Las Cruces - Telshore is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
525 S Telshor Blvd, Las Cruces, NM
88011, United States

Hours

Reviews

3.9
1,046 reviews
5 stars
535
4 stars
209
3 stars
88
2 stars
56
1 star
158

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including undercooked rice, excessive salt, and small portion sizes.

Customer Service

Many reviews highlighted poor customer service, including rude staff interactions and lack of responsiveness to customer concerns.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and windows.

Management Issues

Frequent complaints about poor management practices, including inadequate staffing and failure to address inventory shortages.

Inconsistent Experience

Customers experienced significant variability in service and food quality, with some visits being satisfactory while others were disappointing.
  • HV
    Haley Vidaurri
    Feb 17, 2026
    2.0
    i usually love chipotle but my bowl was sooo salty today, idk what ingredient exactly was salty but it was barely edible 🥲 cmon
  • YW
    Yvonne Williams
    Feb 13, 2026
    1.0
    Difficult to eat & enjoy when the rice is hard & not thoroughly cooked. Also had a whole bay leaf. These are supposed to be removed from food when done cooking. Not served. This will be my last time ordering
  • MM
    Ms MB
    Feb 12, 2026
    1.0
    My very first AND last time eating there! I have NEVER had food poisoning in all of my (Almost 65 yrs) of life!!! Should have been called CHICKEN PASS ME BY!!! NOT CHICKEN AL PASTOR!!! I have been throwing up for two days AND IT IS THE ONLY THING I ATE!!! So can't blame it on nothing else!!!!
  • BM
    Brianna Marie
    Jan 23, 2026
    1.0
    My friend and I went to Chipotle on Friday night, 01/23/2026 at 8:50pm to be exact. While ordering, we were told by a young lady working the bowl area for walk-ins that there was no lettuce left for the night. My friend pointed out that there was lettuce being used for online orders and asked if she could have some. The employee replied, “That’s only for people who already paid”. Mind you, we were paying customers as well, so that comment didn’t make sense. About five minutes later, we saw her pull out lettuce and continue serving it to walk ins. Overall, the interaction felt rude and the customer service was disappointing. To top it off, my friend went to ask for more lettuce and the same young lady shoved it in a a small cup for salsa and just slid it to my friend. Even though she was rude, my friend validated her and told her to not be so rude. Please train employees to have common respect.
  • CM
    Cynthia Montes
    Jan 22, 2026
    1.0
    Waited in line just to be told they were out of chicken and would be 20 minutes. I said fine they said I had to go through line again in 20 minutes. I said I would rather pay for it and wait. Kid said you need to go through line again. Mind you it was lunch time and had to park far to get to restaurant due to lack of parking. I left

Frequently Asked Questions About Chipotle Mexican Grill

What types of food can I order at Chipotle Mexican Grill in Las Cruces - Telshore?

You can customize your meal with burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill at 525 S Telshor Blvd?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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