Numerous customers reported long wait times for seating and food, as well as inattentive or rude staff.
Food Quality
Many reviews mentioned cold, overcooked, or poorly prepared food, with some customers comparing it to frozen grocery store items.
Management Concerns
Several reviews highlighted poor management practices, including unprofessional behavior from managers and lack of staff training.
Positive Experiences
Despite the negative feedback, some customers enjoyed the atmosphere and food, particularly the wings and sauces, and praised specific staff members for their service.
VV
Veronica Vaillancourt
3 days ago
4.0
We had two orders, one was perfect. The other was burned, almost black. We ordered pick up so I can't give a very good rating on the atmosphere. We showed up at the time we were told the food would be ready but it wasn't ready at all. Very long wait, I have a feeling they hadn't started the pick up order until we got there.
HB
Halamakazam Blambalam
Jan 3, 2026
2.0
I stopped by for lunch when they weren't busy, and all the booths available weren't wiped down. The food came out fast, but it was average. They taste on the same level as some wings you buy from the Walmart frozen food aisle.
RT
Rosa Tovar
Dec 24, 2025
1.0
Pésima experiencia...se tardaron 55 minutos en atenderme..luego llegó la comida FRIA..le hice saber que las alitas no me gustan frias se las llevaron tardaron 35 minutos en volverlas a traer y llegaron peor de frías..no me atendieron bien...no servilletas no sodas..no ranch..únicamente me aventaron el platito con las alas.frias sin más nada..la mesera...PESIMA ACTITUD.prepotente y muyyyy maleducada...hojala y a ella la atiendan igual cuando salga a comer.....SEÑORES...yo no fui a pedir fiado mi consumo fueron 182.00 dólares .por un pésimo servicio y una atención bastante ESTUPIDA..hablamos con el manejador ..y igual que la mesera..deme hace que son pareja....tienen la misma actitud ESTUPIDA....NO BUELVO...
IG
Isis Gabaldon
Dec 21, 2025
1.0
Tried to call twice during hours of operation to place a takeout order and both times, nobody answered. Service truly has gone downhill and it’s disheartening. I keep trying to give this place a chance because I love their sauces, but the service truly lacks.
JA
Jeremy Acosta
Dec 19, 2025
2.0
I put in an online order this evening. However, when it was time to pick up my order it was no where in their system. Zac, the service manager was able to take care of it and get my order out to me, which I was thankful for. I made the mistake of not checking the order until I got home. Unfortunately the wings seemed to be more like a dry rub with a dash of sauce and I ordered all wings with sauce. I called BWW, Zac told me to bring in the old wings and they will make me “fresh ones”. While waiting for the correct order, the you g ladies in the front of whom I assume are the hostesses were apologetic and kind. When I got the second order or what should’ve been the correct order were not fresh. Not even a 3 min drive home and the wings were barely even warm. A very unfortunate experience here and will not return anytime soon. Not much has changed at BWWs
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Las Cruces serve?
Buffalo Wild Wings specializes in award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.
What are the operating hours of Buffalo Wild Wings on weekdays?
From Monday to Wednesday, Buffalo Wild Wings is open from 11:00 AM to 12:00 AM; on Thursday and Friday, it is open from 11:00 AM to 1:00 AM.
Is Buffalo Wild Wings in Las Cruces open on weekends?
Yes, it is open on Saturday from 11:00 AM to 1:00 AM and on Sunday from 10:30 AM to 12:00 AM.
Where is Buffalo Wild Wings located in Las Cruces?
It is located at 2750 Mall Drive, Suite 600, Las Cruces, NM 88011, USA.
Can I contact Buffalo Wild Wings Las Cruces by phone?
Yes, you can reach them at +1 575-521-1955.
What are some nearby places customers can visit before or after dining at Buffalo Wild Wings?
Customers can visit nearby places like Dollar Tree for shopping, Five Guys for additional dining options, or Orange Leaf Frozen Yogurt for dessert.
Are there any telecommunications services close to Buffalo Wild Wings in Las Cruces?
Yes, nearby are Xfinity, Xfinity Store by Comcast, and Comcast XFINITY which offer television, internet, and telecommunications services.
What health and medical facilities are near Buffalo Wild Wings in Las Cruces?
Nearby health facilities include Las Cruces PET CT Imaging, Priority STD Testing Las Cruces, Desert Peaks Surgery Center, and Skin Rejuvenation & Laser Center Medical Spa.
What categories does Buffalo Wild Wings in Las Cruces belong to?
It is categorized as a Chicken Wings Restaurant, Sports Bar, General Restaurant, and Takeout Restaurant.
Does Buffalo Wild Wings have an online presence and where can I find more information?
Yes, you can find more information on their official website at https://www.buffalowildwings.com/locations/us/nm/las-cruces/2750-mall-dr/sports-bar-1328/ and on their Facebook page.