Charleys Cheesesteaks

Reviews

• JG

  Joseph Gonzales

  Mar 16, 2021
  5.0
  To be honest, I do not like giving reviews that are not 5 Stars and with what happened to me, they should not have received the full 5. The food was great as usual but there was an issue I need to address. I ordered a Chicken Philly. I was asked with onions, peppers and mushrooms! I said yes. I was then asked if I wanted fries and a drink! I said just a drink please. I was then asked if I wanted mayo, lettuce and tomato. Again I said yes. I went to get my drink and within a minute or so, my sandwich was ready. The server added the Condiments and didn't box it. He went to get fries but I didn't think anything as I figured he didn't want them to burn. He put them in a box and then put my sandwich in as well. I told him I didn't ask for fries. He stated she charged you for them. He said to check my receipt. I was indeed charged for them. He told the girl that I didn't want fries but she charged me. She basically shrugged her shoulders as if so what. Then I was told that I could keep the fries since I paid for them. Wow! Really! I understand mistakes happen. I should have looked at my receipt so I take full responsibility but no apology and no acknowledgement that a mistake was made. I would have asked for the Manager just to let them know the situation as I'd rather clear it up at the time instead of writing about it. I didn't ask for the Manager because the Manager was there the whole time, heard the conversationand didn't intervene. What a great opportunity to have used this as a teaching moment. I was once told to empathize, apologize and give options. If I was offered for them to refund the difference, I would have said no as I was also at fault for not looking at my receipt but to brush this off as if nothing happened upsets me a bit. I am a fan of Charleys and I will be back. I am a firm believer that the "Customer is NOT always right" and I also will pay for what I receive so it's not about getting something free even if I didn't order it. I also will not make a scene so I just left. I sincerely hope that the non-chalant attitude is something this crew will work on. I just hope a lesson was learned by them. Thank for listening. I know things will get better.
• JB

  Jeffrey Barnette

  Jun 11, 2020
  5.0
  Service was quick. Food was delicious. I'll be back.
• RG

  Rod “SkOrPn” Gray

  Mar 4, 2020
  5.0
  Great food at a decent price

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