McDonald's

3.7
2090 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1700 W Santa Fe, Grants, NM
87020, United States

Hours

Reviews

3.7
2,090 reviews
5 stars
781
4 stars
473
3 stars
423
2 stars
173
1 star
240

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, particularly with mobile and drive-thru orders.

Food Quality

Mixed reviews on food freshness and quality, with some customers receiving cold or stale items, while others praised the food as hot and fresh.

Staff Behavior

Customer experiences varied widely regarding staff friendliness and professionalism, with some praising helpful employees and others noting rude or unprofessional behavior.

Cleanliness

The restaurant was generally noted for its cleanliness, including well-maintained restrooms, although some customers pointed out issues with cleanliness in specific areas.

Technology Concerns

Many customers expressed frustration with the new self-service kiosks and mobile ordering system, citing difficulties and inefficiencies.
  • JH
    Javier Hernandez
    Nov 14, 2025
    5.0
    Quick, good price, easy off & on from interstate 40.
  • BA
    Brittani Ann
    Nov 11, 2025
    4.0
    McDonald's is McDonald's what else can I say other then then food
  • SS
    Song Bird (SongBird)
    Nov 9, 2025
    2.0
    This location is always so slow and I ordered a Big Mac and it only had 1 patty and the fries were stale it was a reminder of why I don't go there. The individuals at the window are always unfriendly. The slam the window in your face after they give u the food or after they tell u to park on drive thru section of parking and make u wait.
  • PB
    Power Beast
    Nov 3, 2025
    1.0
    This seems to be in indian territory. The staff caughed and then held her had inside the cup where the beverage was going to be. I threw it away and will get the drink from somewhere else. This is what McDonalds has become.
  • SL
    Shelly L.
    Nov 1, 2025
    1.0
    When u allow a cashier to watch her you tube videos while working and ignore the customers isn't cool. She was still watching her videos when she was giving out the orders that were sitting there to be called out. Mgmt. didn't say anything or act on it. The line was really long.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Grants, NM?

McDonald's in Grants, NM operates 24 hours a day, seven days a week.

What are the delivery hours for McDonald's at this location?

Delivery is available from 5:00 AM to 11:45 PM Monday through Wednesday, from 5:00 AM to 3:59 AM Thursday, 4:00 AM to 3:59 AM Friday and Saturday, and 4:00 AM to 11:45 PM on Sunday.