Service Speed
Customers frequently reported slow service, especially during busy times, with long wait times in both drive-thru and dining areas.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
Food Quality
While many customers enjoyed the food, there were mixed reviews regarding portion sizes and consistency, with some noting issues like crumbled tacos and insufficient ingredients.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the lobby and bathrooms, alongside concerns about the presence of panhandlers.
Customer Service
Customer service experiences varied, with some praising friendly staff while others reported poor interactions and lack of responsiveness to complaints.