Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Gallup, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2404 East Highway 66 for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
873 reviews
5 stars
335
4 stars
202
3 stars
132
2 stars
69
1 star
135
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, rude staff, and incorrect orders, leading to a negative perception of service quality.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold or improperly prepared items, though some customers enjoyed specific menu items.
Drive-Thru Problems
Numerous customers experienced issues with non-functioning drive-thru stalls and long lines, contributing to frustration.
Customer Experience
While some customers praised friendly staff and good service, many others reported a lack of attentiveness and poor customer service overall.
- KPKimberly PlummerDec 28, 20255.0Fast friendly service. I love the milkshakes here.
- MCMaria ClarkDec 21, 20251.0Terrible service. The employee was rude and sarcastic. We waited a long time after pressing the button twice, there were no cars on the drive thru line so we didn’t think it would take 10 mins to have an employee take our order. When no one answered, we drove to the drive-thru and waited again. When I placed our order, the employee repeated it back incorrectly. We tried ordering again, and once again the order was repeated completely wrong. It was extremely frustrating, and the employee’s attitude came across as sarcastic and unprofessional. I have never experienced service like this at this location before. Very disappointing and unacceptable.
- DMDiane McDarghOct 25, 20251.0I ordered an apple ice tea and was given pickle tea. The last time I went I waited thirty minutes for four drinks, and this was ordered ahead of time, I went to the door to get my drinks and she threw them at me. They never give you ice, everything is cold when it should be hot and hot when it should be cold. They just need to close for good.
- HSHeyno SnalieOct 10, 20251.0Drive thru only. Ice cream machine always down. Correct dollar amount only. Shoddy service. Super long line/wait.
- JMJorge M.M.Aug 22, 20251.0Took too long for two orders with no line