Many customers reported slow and inattentive service, with some feeling ignored or treated as an inconvenience.
Food Quality
While some reviews praised the food as delicious and authentic, others noted a decline in quality and freshness over time.
Cleanliness Concerns
Several customers mentioned cleanliness issues, including dirty tables and restrooms, which detracted from their dining experience.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the casual vibe while others found the music too loud and the decor uninviting.
ME
Mathew Ellison
4 days ago
1.0
Second attempt at eating here. First time i cancelled my order cuz i had no idea there was a detour to get to location a few weeke ago. I come in today and order take out. I order and I get a text “orders ready”. Walked to register, told me not ready. Ok i sit back down. 20 mins later nothing. Its really busy and only 2 ppl working. I know they trying to save money by hiring less ppl but Saturdays are busy and u need at least 4 people. The register was cleaning tables and i never got a chance to pay. Was my final attempt at trying this place.
DJ
destroy Jevin
5 days ago
4.0
Waitress nice and pretty plus polite. Food amazing 4.5. atmosphere smells good and good vibes nice place to get some food
RT
Rachel Thang
Feb 24, 2026
2.0
The wait is soooo long! I ordered my food at 11am and their app said it will be ready at 11:30. Been waiting 22 mins in the store. Nothing.
DB
Daniel Butterworth
Feb 17, 2026
1.0
I actually ordered my food via Doordash. My order included the beef and egg roll vermicelli which the menu claimed came with two egg rolls. I ordered two additional egg rolls. When I received my order, there was just one egg roll. I called the restaurant, and instead of taking responsibility like a legitimate restaurant would do, the person I spoke with blamed Doordash for the restaurant's omission. The food was delivered quickly and was packaged as I am accustomed to receiving it from Pho W' Me. It had not been tampered with. This restaurant has lost my business for good. I will not tolerate a business that rips people off and then refuses to take responsibility. I will be sure to share this story with my friends and neighbors in Gallup. This restaurant deserves to fail.
JD
Jarrett Davis
Jan 28, 2026
1.0
According to the previous reviews from 7 months ago. Not much has changed. Atmosphere is wack. No sigma. Skibbidi rizz out the door fam. On a serious note the wait staff here are very dismissive and take their time with everything. From cleaning tables to taking orders. They seem to not like their job at all. Also to going to pay for the check. Theres about a 5 to 10 minute wait to do that. The service is the most terrible here. Cannot say enough about how bad it is. The only person who is remotely slightly attentive for the wait staff is the gentleman who wears a baseball cap most the time. Food is decent, at least. But the staff need to be revamped. Not great customer service at all. Our pho came out before our spring rolls. Seems like the waitresses here are more dismissive and rude compared to the waiters.