Dairy Queen Grill & Chill

3.7
406 reviews
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Business Details

46 Hc 61, Encino, NM
88321-9702, United States
(575) 635-1484
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • BreakfastAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
46 Hc 61, Encino, NM
88321-9702, United States

Hours

Reviews

3.7
406 reviews
5 stars
197
4 stars
65
3 stars
38
2 stars
19
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude or inattentive staff, with some experiencing long wait times and poor service.

Food Quality

Mixed reviews on food quality; while some enjoyed the food, many complained about undercooked items, flies, and overall poor food preparation.

Cleanliness

Several reviews highlighted cleanliness issues, including flies in the restaurant and unsanitary conditions.

Positive Staff Interactions

Despite negative experiences, some customers praised individual staff members for their friendliness and helpfulness.

Value Concerns

Many customers felt that the prices were too high for the quality of food and service received.
  • LS
    Lonnie Smithers
    1 day ago
    5.0
    I've been to this Dariy Quen. 3 Stars it was greaT. Highly recommended by me.
  • CT
    Cheryl Thomason
    Nov 15, 2025
    4.0
    Not bad food at all
  • JE
    Jordan Evans
    Nov 13, 2025
    1.0
    Ordered food and waited 23 minutes before finally giving up and asking for a refund so I could go on my way. They gave me a cash refund, no apology, literally nothing worst service I’ve ever received in this country…
  • RM
    Robert Martin
    Oct 30, 2025
    5.0
    Great food, great gift shop.
  • TP
    T. Parrish
    Oct 10, 2025
    1.0
    Completely ignored by both people working the counter. Worst service ever by employees more interested in clocking out than customer service. Hope This DQ only either gets better management or goes bankrupt. Either one would be an improvement. Update 10-12-2025. After getting the feedback from corporate I see that I am not alone in my review of this location. I've been reading the reviews for this same location. Near 90% Disapproval rating. I have also been reviewing the few responses from what I assume is Corporate. I have many years of customer service experience both as an employee and as management. These responses are the weakest laziest responses From a National Chain that I have ever read. I'm going to have to review my stock portfolio soon. If this is the best a Loved, and respected Chain in America can do then it appears to me that your stocks are going to drop. I want to see DQ continue for another 50 years. Hire some more competent people in Key positions. Fire the Manager of this restaurant and applicable staff. Get a better motivated manager, hire more better people at this location. T
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill serve?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, classic burgers, and fries as a fast-food chain.

What are the opening hours of Dairy Queen Grill & Chill?

The restaurant is open daily from 7:00 AM to 7:00 PM.