McDonald's

3.5
1596 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
201 W 14th St, Clovis, NM
88101, United States

Hours

Reviews

3.5
1,596 reviews
5 stars
595
4 stars
325
3 stars
269
2 stars
132
1 star
275

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, often receiving the wrong items or missing components.

Service Speed

Numerous reviews highlighted slow service, with long wait times for food, especially during busy hours.

Customer Service

Feedback indicated a lack of professionalism and courtesy from staff, with several customers experiencing rude interactions.

Food Quality

Several customers expressed dissatisfaction with the quality of food, noting issues like cold items and poorly prepared meals.

Cleanliness

Some reviews mentioned cleanliness issues within the restaurant, impacting the overall dining experience.
  • MM
    maureen
    Nov 5, 2025
    1.0
    burger meat was undercook. Scary and gross.
  • CS
    Christopher Seglem
    Oct 27, 2025
    5.0
    Fast service and my order was correct!
  • JF
    Jane Fyrebird
    Oct 26, 2025
    1.0
    Today was the very last straw for this location. Not once have I just been able to get my food (correctly) and be on my way. There is always an issue, whether it's a fight about to break out in the drive thru, or a manager on a power trip, or they just don't care about what's ordered they just make it how they wanna make it and damn the customer. Not to mention the amount of points I've wasted there because a machine is "broken" or some other reason I can't get the food I ordered with my points. Not only will you not get your food, but they don't replace the points and they don't care to make it right for you. They just try to push other food on you that they are willing to give you instead. And it's always a lesser item than you ordered. I will go out of my way from now on to the 2 other McDonald's in town, for this is by FAR the worst one in Clovis! the McDonald's on Mabry will be my go to from now on, haven't had one problem with them.
  • RF
    ROJ F
    Oct 9, 2025
    1.0
    The service is slow and the burgers are nasty. like why do the buns genuinely come out wet? like they dunked it in the toilet before handing it to you or something. not going to eat wet bread and I even try to give them a second chance and it was still wet just gross
  • KN
    Kaci N
    Oct 2, 2025
    1.0
    They basically called us a liar and wouldn't give us our happy meal that we ordered after they forgot it. We placed an order on the app, went through the drive through and were asked to pull to the second pickup window and wait. My husband thought they said to pull around and wait, following the signs that say to do so. Someone came out with our order but couldn’t find us. We saw her with our order with our happy meal with it. She went back inside since she couldn’t find us and we flagged her down when she came back out again. A different girl brought our order but no happy meal this time. Only 2 brown bags and 1 drink (we got our other 3 drinks at the window). My 12 year old son decided to run in with our receipt and they argued 4-5 times back and forth with him. He said the manager did as well, that she had a manager badge on her shirt. He said they were rude to him. My husband went in and they told him no, they gave us the happy meal and argued with him as well. He ended up having to buy another one for our daughter. Livid is a nice way to put it for being called a liar when we didn’t receive what we PAID FOR. We were driving a new Raptor with a Christian decal on the back. We SO LOOK LIKE THE TYPE THAT WANTS OR NEEDS TO LIE TO STEAL OR GET A FREE HAPPY MEAL. Common sense is gone in this generation of people working there. It’s plain scary. I decided to call after we left to try to get a district manager’s number because of the way we were treated. I spoke with the manager at the store that claimed they had no idea what happened. If there’s only one manager in the store then… ok. Sure... They said they were very sorry and said I’d have to come back to the store to get a refund. We live 4 1/2 hours from there and aren’t going to turn around for less than $4. I told them it wasn’t about the money and that i just wanted them to talk to the employees and explain to them that they can’t treat customers like that. Will that happen? Probably not. It is McDonald’s after all.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 201 W 14th St, Clovis, NM?

McDonald's at 201 W 14th St, Clovis, NM, is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location offers drive-through service 24/7.