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Sonic Drive-In

3.0
(1150 reviews)

Business Details

827 South Canal, Carlsbad, NM
88220, United States
(575) 887-5102

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Carlsbad, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 827 South Canal for the ultimate SONIC experience!

Location

Sonic Drive-In
827 South Canal, Carlsbad, NM
88220, United States

Hours

Reviews

3.0
1,150 reviews
5 stars
316
4 stars
200
3 stars
166
2 stars
112
1 star
356

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times at both the drive-thru and stalls, often exceeding 30 minutes.

Order Accuracy

Many reviews highlighted problems with incorrect orders, including missing items and wrong food preparation.

Food Quality

Several customers experienced issues with food quality, including cold, overcooked, or poorly prepared items, leading to dissatisfaction.

Management Concerns

Feedback indicated poor management practices, including rude staff behavior and lack of effective training, contributing to a negative customer experience.

Limited Service Options

The location primarily operates through drive-thru only, with stalls often ignored, frustrating customers who prefer that service.
  • HR
    Haylee Rivers
    2 days ago
    1.0
    Expect to wait forever at this location. Also, food items will be missing!! Placed a mobile order and sat and waited for 20 minutes, nobody picks up the phone if you try to call. Very upsetting
  • BM
    Bryan Mckissack
    Feb 13, 2026
    1.0
    Been there three times still haven’t got any food. First time they had no cooks, Second time order food it took over 30 minutes. Nobody came out with anything so I gave up third time go through the drive-through order food get to the window go to pay in their card. Machine doesn’t work so they can only take cash. I had eight dollars my total was $9.10 he would not take the eight dollars even though they already made my food at 4 o’clock in the morning before I go to work has to be the worst sonic in America.
  • AS
    Andrea Smith
    Feb 12, 2026
    1.0
    The service here is terrible. We placed an order online and waited 25 minutes but never got the order. Went inside to talk to them and they were not cooking anything. 3 employees were doing nothing. There were a lot of customers but no one was working at all. One girl said that the 2 others had just taken a break. It was lunchtime. I asked for a refund which I never received. On the app they just completed my order as if I had picked it up. Don’t go here! You will NOT get your food! No one will help you!
  • BO
    Brice Oliver
    Feb 7, 2026
    1.0
    I placed an order online not realizing I had placed in the wrong location. That’s on me, but I called 9 times immediately after placing the order to cancel it before it got made and they refused to pick up the phone. So now I’m forced to pay for that order and now the one at the right location.
  • MR
    M. Rome
    Feb 2, 2026
    1.0
    Pulled into a stall, pushed the button. Waited 15 minutes. Pulled out, went to the drive thru. 2 employees were behind the building amidst a mess of boxes, and just chatting away... After being told their slush machine was down. And they didn't have something else on the menu, decided to go elsewhere. After 2 or 3 denials of requests...I was don't. They need to fix their equipment. Or hire people that can handle the headsets and switch from stalls to drive thru. Smh. 1 star, and lucky they got that!

Brand Certified Facts from Sonic Drive-In

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Certified February 22, 2026Yext Knowledge Graph
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