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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Carlsbad, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 827 South Canal for the ultimate SONIC experience!
Customers consistently reported extremely long wait times, often exceeding 30 minutes, even with few cars in line.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
Several customers expressed disappointment with the quality of food, describing it as cold, overcooked, or not fresh.
Staff Attitude
Numerous reviews mentioned rude or unprofessional behavior from staff, particularly from management.
Limited Service Options
The business only operates through the drive-thru, with closed stalls leading to further dissatisfaction among customers.
JJ
Javier
Dec 17, 2025
1.0
They can’t get the simplest order right, first time I asked for the #1, the double meat, I wanted everything just no cheese and no onions. I got my order and it had cheese and onions. Second time I asked for the same thing and I got a dry burger with cheese. I will never go to this sonic location ever again. They can’t follow instructions or they just don’t care how they prep your food. Never again ……..
RF
randy fulcher
Dec 12, 2025
1.0
Is it weird that in new mexico the only take mobile orders . This lady would not take my order . Wing stop does this too.
PP
Philip Pompa
Dec 8, 2025
1.0
I have never had a milkshake that was made from whip cream. Hardly no ice cream.shake was warm n full of ice chips. What a rip off. Should have taken the shakes back. Very disappointing
KC
Ky'Iana Collins
Dec 8, 2025
4.0
UPDATE: Went back tje next day and they redid my order. Forgot to get the managers name. But. He was very nice and understanding and the food was fresh and delicious. So, i think the people the day before just werent having a good day.
I ordered my food through the app. I got a kids corn dog mean and a double smasher burger meal. Both were gross. Smasher mean was dry and the buns burnt. Asked for mayo + ketchup, they just put Hella mayo on it instead. The kids corn dog and the fries were literally overcooked or probably just old. Because I could barely bite them myself. I was wondering why she didn't eat the fries. The corndog was literally so small and sad. I get it's for kids but goodness. Do better. Because the only thing worth it in what I bought was just the drinks. That's it. Just not it at all. Oh and I ordered it on the way here which was only 4 minutes away. Got here and still had to wait another 10 minutes before I got my food. Mind you it was empty when I got here. Also, none of it was got or remotely warm when I got it. So it was just dissapointing
EZ
Eric Zetto
Nov 16, 2025
1.0
Heed these reviews. Avoid this business. You'll waste an unacceptable amount of time waiting for food that will be very disappointing.
Sun. 12:50AM. I waited 20 mins for them to clear the four cars in front of me. When I finally pulled up to the pickup window, I was the lone customer in line. Despite this, I waited another five mins for a chicken sandwich and a milkshake.
The chicken sandwich was tough and unappetizing. The patty appeared gaunt as if it had been sitting for ages and the buns were lifelessly flat. Regrettably, I was forced to dispose of it after a mere two bites.
One may assume with wait times this long the food would at least be made fresh, but it's simply not the truth of the matter.
I'm completely nonplussed by the level of incompetence displayed within this restaurant. Keep your distance.