Brand Certified
Sonic Drive-In
3.5(994 reviews)
Certified by Sonic Drive-In • Feb 22, 2026
Business Details
2309 W Pierce, Carlsbad, NM
88220, United States
Certified by Sonic Drive-In • Feb 22, 2026
(575) 628-3155
Certified by Sonic Drive-In • Feb 22, 2026
http://www.sonicdrivein.com/locations/us/nm/carlsbad/2309-w-pierce/store-4097
Certified by Sonic Drive-In • Feb 22, 2026
About
Certified by Sonic Drive-In • Feb 22, 2026
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Carlsbad, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2309 W Pierce for the ultimate SONIC experience!
Location
Certified by Sonic Drive-In • Feb 22, 2026
Hours
Certified by Sonic Drive-In • Feb 22, 2026
Reviews
3.5
994 reviews
5 stars
331
4 stars
239
3 stars
172
2 stars
80
1 star
172
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 30 minutes, with some experiences lasting over an hour.
Food Quality
Many reviews highlighted issues with food quality, including cold, stale, or incorrect orders, leading to significant dissatisfaction.
Staff Attitude
Several customers noted rude or unprofessional behavior from staff, contributing to a negative dining experience.
Operational Issues
Frequent complaints about closed order stalls and technical problems with mobile ordering, limiting customer options and increasing wait times.
Management Concerns
Reviews indicated a need for better management and staffing, with many customers suggesting that the location is understaffed and poorly managed.
- STSteve Turner5 days ago1.0Could not order at stations , line to long went to Blake's lots burger
- CJCharlie Jolley5 days ago1.0Pulled into this sonic with a mobile order already placed, it said it would be ready by 12:24. So I got out of the car and went to the kiosk under the front cover most sonics have and waited for over 30 minutes until 12:54. I politely asked for a small fry in return for the wait, and they told me, “I’d have to place another order”. Then it took an extra 15 minutes to help one of the workers understand I needed a ranch. Not to mention I ordered a sprite and got root beer all while a Spanish-speaking employee mocked me. Expect a wait, this sonic is in dire need of new management and new employees.
- TCTony CarrollFeb 18, 20264.0They are doing the best they can short staff, long wait, even when we ordered ahead. Four condoms took about 25 minutes to pickup, due to under staffed.
- OSOlga Lucia Estrada SuarezJan 4, 20261.0No me gusta quejarme mucho pero esta empresa se pasa y en especial en esta ubicación primero uno llega y se demoran en atender segundo se queda hno esperando y no se ve a nadie preparando nada ni tampoco salen a dar alguna información a veces son groseros es muy mal el servicio y más en las noches hoy estuve esperando más de 40 minutos y nunca me atendieron y adicional se fueron 5 carros más por la demora
- JMJohna MetholaDec 22, 20251.0I took a few bites even gave a little to my baby and I noticed the meat was raw!!!
Brand Certified Facts from Sonic Drive-In
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Certified February 22, 2026Yext Knowledge Graph
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