Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Carlsbad, NM. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2309 W Pierce for the ultimate SONIC experience!
Location
Hours
Reviews
3.5
990 reviews
5 stars
331
4 stars
238
3 stars
172
2 stars
80
1 star
169
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 30 minutes, with some experiences lasting over an hour.
Food Quality
Many reviews highlighted issues with food quality, including cold, stale, or incorrect orders, leading to significant dissatisfaction.
Staff Attitude
Several customers noted rude or unprofessional behavior from staff, contributing to a negative dining experience.
Operational Issues
Frequent complaints about closed stalls, non-functional kiosks, and problems with mobile ordering were common, indicating operational inefficiencies.
Management Concerns
Reviews pointed to poor management and staffing issues, with many customers suggesting that the location is understaffed and poorly managed.
- OSOlga Lucia Estrada SuarezJan 4, 20261.0No me gusta quejarme mucho pero esta empresa se pasa y en especial en esta ubicación primero uno llega y se demoran en atender segundo se queda hno esperando y no se ve a nadie preparando nada ni tampoco salen a dar alguna información a veces son groseros es muy mal el servicio y más en las noches hoy estuve esperando más de 40 minutos y nunca me atendieron y adicional se fueron 5 carros más por la demora
- JMJohna MetholaDec 22, 20251.0I took a few bites even gave a little to my baby and I noticed the meat was raw!!!
- SFSaxon FosterDec 10, 20251.0Not coming here ever again, I'm not usually bothered by waiting a little in line cause I know working in fast food can be rough, but dear God, these other 1 star reviews aren't exaggerating one bit. I luckily just gave up after long enough, (also their card reader just straight up didn't work) and went nextdoor and nearly instantly got what I wanted and was on my way.
- SBSloan BakerDec 5, 20251.0Don’t waste your time. They don’t answer the buttons. At all. ?!?!?!?
- LDLori DelhierroNov 16, 20251.0Horrible long and slow line on drive through. Moved to a stall and they never answered. Very sad🙁. You could see employees horsing around.